Hello,
FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.
As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.
Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.
A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.
Summary
This role leads the quality assurance function for one of the critical business platforms – owning the vision, strategy, and execution of quality initiatives across global markets and teams. The position requires a seasoned leader (~15 years experience) who demonstrates excellence across four key dimensions:
• Thought Leadership – Translating complex technical challenges into actionable strategies that resonate across all organizational levels
• Result Leadership – Delivering measurable impact with consistent quality outcomes and meaningful improvements
• People Leadership – Building high-performing teams where people thrive, grow, and aspire to follow
• Self Leadership – Demonstrating self-awareness, accountability, discipline, and integrity
Key Responsibilities:
Strategic Leadership
- Lead the global QA function for the core business platform, with multiple QA Leads and Engineers as direct reports
- Define and evolve quality strategy aligned with business objectives and technology roadmaps
- Partner with Global VP of Quality & DevOps on organizational initiatives while maintaining full ownership of workstream execution
- Drive transformation from reactive testing to proactive quality engineering
Team Development & Management
- Build, mentor, and scale a high-performing global QA organization across multiple geographies
- Create career development pathways and succession plans
- Foster a culture of continuous learning, innovation, and excellence
- Lead performance management, hiring, and organizational design for the QA function
Operational Excellence
- Oversee comprehensive test strategy, planning, and execution across the platform
- Coordinate complex, multi-team testing efforts, influencing without direct authority
- Drive automation strategy with clear ROI and coverage metrics
- Own release management and quality gatekeeping for production deployments
- Implement quality metrics and reporting frameworks
- Balance hands-on technical engagement with strategic oversight
Stakeholder Management
- Translate quality strategies into executive communications that drive decision-making
- Build trusted relationships with Product, Engineering, and Business leadership
- Champion quality in cross-functional forums
- Represent quality perspective in strategic planning and architectural decisions
Qualifications:
Experience
- Approximately 15 years in software quality assurance with proven progression into strategic leadership roles
- Minimum 5 years leading QA teams, including managing managers/leads
- Demonstrated success building and scaling QA functions in complex, multiproduct environments
- Experience building quality culture and embedding quality practices across engineering teams
Leadership
- Track record of strategic thinking balancing long-term vision with short-term delivery
- Proven ability to influence senior stakeholders and drive organizational change
- Comfort operating at multiple altitudes—from board-level strategy to technical implementation
- Demonstrated people development success with specific examples of mentored leaders
- High energy, rapid contextualization, and flexibility across multiple competing demands
Technical Expertise
- Expert knowledge of test methodologies, strategies, and frameworks (functional, non-functional, shift-left/right)
- Strong understanding of test automation approaches and tools (UiPath, Cypress, or similar)
- Proficiency with Azure DevOps for test/defect management, queries, and dashboards
- Understanding of CI/CD pipelines and quality gates in automated delivery
- Familiarity with quality metrics, governance frameworks, and reporting
Preferred Qualifications
- Advanced testing certifications (ISTQB-CTAL or equivalent)
- Experience in global, distributed team environments
- Background in quality transformation or organizational change initiatives
- Experience with travel domain, GDS platforms, or booking systems
- Knowledge of Microsoft Dynamics 365
- Demonstrated thought leadership through speaking, writing, or community contribution
- Ability to code/script for test automation and tooling • Pattern recognition across industries and ability to apply best practices contextually
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
Market Aligned remuneration structure and a highly competitive salary
Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself
Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
Great place to work - Recognized as a top workplace for 5 consecutive years, which is a testimonial of our commitment towards our people
Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people.
Paternity Leave: We ensure that you can spend quality time with your growing family
Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
We value you...
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are...
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism
