Touring Executive

Apply now Refer a friend Job no: 530378
Brand: Discova
Work type: Full time
Location: Tokyo, Japan
Categories: Operations and Logistics

Discova is on the lookout for a driven, meticulous Touring Executive to join our global, diverse team!  

 

About the Opportunity 

As part of the Touring Team, you will be responsible for ensuring that all field staff and partners directly involved within a Discova booking execute the operational standards and requirements that will drive customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for travellers. Operationally, you will be responsible for assigning guides, reconfirming reservations, handling operational issues, and continually providing feedback to management on risks and improvements in the ways we operate our products.   

 

Your main responsibilities are:    

  • Work closely with the Reservation team to ensure all transfers and tour logistic details are fulfilled according to company SOP’s 

  • Ensure 3rd party services are booked and confirmed, either via bulk messaging or email. Once confirmed, service status must be updated in Tourplan to ensure consistency and smooth customer experience 

  • You will be empowered to initiate new, better OBWs, through the proper channels 

  • Effectively cooperate with Fleet, Product, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvements 

  • Ensure 24/7 support on the ground for clients’ complaints and incidents with appropriate corrective and preventive measures 

 

About you  

The Essentials: 

  • Previous experience in tourism or DMC an advantage 

  • Degree in tourism and hospitality is an advantage 

  • Fluent in national local language and intermediate to advanced level of written and spoken English 

 

The Attributes:  

  • Well-developed problem-solving skills 

  • Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders) 

  • High attention to detail and strong time/priority management skills 

  • Customer centric with commitment to high standards of service delivery 

  • Able to work both independently and in a team environment 

  • Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings 

  • Able to adapt to uncertainties and changes and remain calm under pressure  

  • Personally aligned with Discova’s company purpose and values 

  • Proficiency with Microsoft Office applications and Discova’s systems would be an advantage 
     

About Discova

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

 

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

 

Get in touch now and Discova a world of possibilities!

#LI-MP1#DSVA#LI-Onsite

 

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