Power world‑class travel experiences through data‑driven merchandising with World360 Rewards.
About the role
We’re looking for a commercially minded Travel Product Merchandiser to join our Merchandising team and bring compelling travel products to life across global channels. Sitting at the intersection of product, data and technology, you’ll curate and optimise holiday packages via Travelbox—shaping what’s in the range, what performs, and how our catalogue evolves.
Working within World360 Rewards, FCTG’s loyalty program, you’ll partner with suppliers, marketing and tech teams to ensure products are relevant, discoverable and convert—driving engagement and commercial success across multiple markets. This role will be a fixed term contract till Jan/Feb 2027.
What you’ll be doing
- Own the product range in the World360 Rewards digital store, curating and optimising the catalogue to drive redemption
- Manage partner and supplier relationships to source and onboard new travel products
- Collaborate with marketing, product and in-market teams on promotions, seasonal campaigns and high-impact packages
- Publish, manage and maintain holiday packages via Travelbox, ensuring data quality and consistency
- Analyse performance, providing insights and recommendations to optimise packages and drive commercial outcomes
- Monitor customer segmentation to ensure product ranges align with brand standards
- Contribute to the ongoing development and improvement of the Travelbox platform and merchandising processe
What you’ll bring
- Travel industry experience is highly regarded
- Experience in a loyalty, rewards, or points-based program environment and you understand how members think and what drives redemption (highly regarded)
- Experience in product, marketing or content/merchandising roles
- Background in SME-style roles such as contracting, content management or curation
- Confidence working with data, reporting and performance metrics
- A collaborator who can work across marketing, tech, and commercial teams
- Strong communication, problem-solving and organisational skills
Key capabilities
- Data-driven and detail-oriented mindset
- Strong collaboration and relationship-building skills
- High levels of initiative and accountability
- Customer-focused with a results-driven approach
- Ability to manage competing priorities and perform under pressure
Why join us?
This is an exciting opportunity to be part of a newly formed function, where you’ll have real impact on how travel products are designed, packaged and delivered to market. You’ll work with cross-functional teams, gain exposure to different markets, and play a key role in shaping how we use data and platforms to deliver the best members outcomes.
What you'll Enjoy:
Salary: $85k-90k plus super (based on experience)
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
#LI-BC1#LI-Onsite
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
