About The Opportunity
As a member of the operations team, the Airport Operations Executive is available and actively searches for arriving and departing
Discova guests! The Airport Operations Executive must ensure that guests are met on arrival and directed to the Airport Concierge team efficiently. The airport environment is fast moving, it is crucial you are quick making decisions, with always keep the customer in focus, no matter the situation.
In an upbeatmanner and ensure a smooth transition to Drivers, handle operational issues, and continually provide feedback on risks and improvements to the Airport Operations Team Leader and/or Airport Concierge Team Leader.
Your main responsibilities are:
Customer Service Experience
• Punctuality, personalized service, and professional appearance in Discovabranded materials.
• Complete arrival and departure customer report and submit to Operation daily.
• Ensure all 3rd party suppliers are adhering to Discova SLA.
• Ensure that our drivers and vehicles are punctual and adhering to Discova SLA.
• Log any incidents into the MS Forms incident report, including No-Shows and Go-Shows
Operations
• Organizes all banners for private and concierge services through the day.
• Ensures that services with specific amenities are identified and that the amenities are ready for the passenger’s arrival time (including specific food and beverage, car seats, disabled services, etc.) including type of vehicle (SUV for Lux client’s etc.).
• Ensure we deliver right service to the following three customer segments: FIT, Groups and VIP.
• Keeps track of Actual Flight arrival and departure times.
• Effectively cooperate with Drivers, Guides and Fleet Team to ensure smooth airport operations and overall service improvements.
• Continually feedback to leaders on challenges at the airport and improvements.
• Overall responsible for all movements in and out of airport
Self-Development
• Meet and exceed KPIs set by Discova.
• Share your opinions as Discova’s eyes and ears on the ground.
• Join company training and ask your team leader for learning and development opportunities.
About You
The Essential:
• Fluent in national local language and Intermediate English
• Experience in Customer Service role an advantage
The Attributes:
• Outgoing personally with strong customer care focus.
• Excellent organizational skills with the ability to be flexible and change quickly when needed.
• Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders).
• Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
• Flexible rotating roster that may include late nights, weekends, and early mornings and flexible with uncertainties/changing priorities and under pressure.
• Resourceful and problem solving
• Personally, aligned with Discova’s company purpose and values
What You Will Enjoy
🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry
🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more
💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development
🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways
🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations
👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age
🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave
💚 Sustainability: We're committed to protecting the environment essential to tourism's future
About Discova
As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click: https://bit.ly/4hEd88H
Get in touch now and Discova a world of possibilities!
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