Area Leader
At Flight Centre Travel Group (FCTG), our journey began in 1973 with a single double-decker bus. Today, we’ve grown into a global travel powerhouse, headquartered in Brisbane, Australia, with a dynamic presence in 23 countries. As one of the world’s largest travel retailers and corporate travel managers, we’re not just experts – we are a passionate family of adventurers. We live and breathe travel, united by a mission to create unforgettable experiences and open up the world for those that want to see.
About the Role:
The Area Leader is responsible for knowing and instilling the company’s philosophies and brand identity within their teams, ensuring that their people consistently deliver an exceptional travel experience to customers. They must understand the market, regional competitors, and market share, always seeking ways to enhance the customer experience. The Area Leader owns, drives, and enforces the deployment of strategies for the FCB brand while managing the change management process. They play a key role in the development and retention of their people through the use of FCTG Vehicles of Inspiration, clearly outlining a development path for all team members.
Key Responsibilities:
Strategic Leadership & Business Development:
- Provide consultants with customer databases to own and re-engage with, ideally segmented and targeted.
- Provide basic training to prepare consultants for approaching and communicating with customers.
- Establish a system to track customer contact and outcomes.
- Conduct regular conference calls to coach and follow up.
- Listen to calls.
- Drive and discipline CSE (EAR).
- Ensure shops are opened when our customers want them to be.
- Ensure there are adequate staff to serve customers.
- Manage escalated customer complaints.
- Identify growth opportunities and work with Business Leaders to capture market share.
- Engage with high-value customers.
- Build metrics to support impacted customers.
- Clearly communicate and engage people in brand strategy and story for the future.
- Coach leaders on how to implement change.
- Establish and communicate clear leadership expectations during hibernation.
- Establish and communicate goals and/or milestones to achieve and celebrate.
- Conduct regular remote one-on-ones with leaders and/or consultant clusters.
- Find ways to establish strong community and culture despite geography.
- Engage advocates in projects for engagement and expertise, e.g., Helio, Change projects, etc.
- Implement a structured annual leave and people management plan, including flexibility.
- Engage with staff in stand-down or remote models.
- Keep leaders (ATL) on ice and engaged for hibernation businesses.
- Appoint and develop leaders.
- Hold Business Leaders accountable for KBDs—sales, refunds, credits.
- Empower and influence Business Leaders to think and solve their own problems.
- Communicate a compelling vision and direction.
- Ensure Business Leaders understand and communicate the FCB roadmap.
- Close, hibernate, or reawaken sites as needed.
- Be actively involved in major projects to ensure effective deployment.
- Other duties and tasks as assigned
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Experience & Qualifications:
- 8-10 years’ experience in travel.
- Minimum 5 years’ experience in leading a high-performing area.
- Proven track record in achieving targets.
- Coaching and development experience advantageous.
- Experience in team management, overseeing 28-30 direct reports.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
Ready to Make a Difference?
If you’re a driven leader with a passion for travel and a knack for managing dynamic teams, we want to hear from you! Apply now and take the next step in your exciting career with FCTG.
Location – Vancouver, Canada
This posting reflects an active vacancy that we are currently seeking to fill.
We welcome applications from candidates with diverse experiences
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.
For this position, we anticipate offering an annual salary of $90,000 - $110,000. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. The annual salary range listed represents the total compensation package, excluding benefits.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
🏆 Travel Weekly Magellan Awards: Silver Winner (2023)
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
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