We are looking for a Business Analyst to join our Leisure Division and play a key role in driving business and technology improvements across our insurance portfolio. You'll work within a collaborative team supporting a diverse range of products and platforms across the broader Leisure business.
This role will take ownership of the Insurance stream, partnering closely with business leaders, technology teams and external vendors to deliver meaningful outcomes. You'll be responsible for translating business and commercial requirements into practical technology solutions while identifying opportunities to improve processes, systems and customer experiences. If you enjoy stakeholder engagement, solving complex business challenges and working in an environment where you can operate autonomously and take initiative, this could be the perfect opportunity.
Day to day you will...
- Own and drive business analysis activities across the Insurance portfolio within the Leisure Division.
- Gather, analyse and document business, operational and commercial requirements.
- Translate business requirements into clear functional and technical specifications.
- Build strong relationships with internal stakeholders, technology teams and external vendors.
- Facilitate workshops, stakeholder interviews and requirement gathering sessions.
- Support solution design, testing, implementation and optimisation across key business platforms.
- Develop business cases, process maps, documentation, reporting and training materials to support successful delivery.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
You'll be perfect if you have...
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
