ABOUT THE OPPORTUNITY
Join us as a Financial Assurance Accountant-Forensic and take ownership of transaction integrity across a complex loyalty program pipeline. You will play a critical role ensuring accuracy from source systems through to partner billing and member balances. Working closely with Finance, Data, and Tech teams, you will investigate, resolve, and prevent data issues at scale. This is a high-impact role where your analytical thinking and attention to detail directly protect financial outcomes and customer trust.
KEY RESPONSIBILITIES
• Surface trends and integrity risks, contributing to broader risk register insights
• Support finance leadership with transaction-level evidence for partner queries
• Investigate billing variances and produce clear commentary and supporting analysis
• Verify monthly partner billings across brands and external partners align with underlying earn data
• Maintain evidence libraries to support IT General Controls testing and external audit requirements
• Contribute to the design of improved control mechanisms to reduce manual verification requirements
• Apply professional scepticism to reconciliations and data outputs, ensuring methodological accuracy
• Identify pipeline misfires, system failures, or manual errors impacting member points or partner billings
• Remediate errors at transaction level before impacting ledgers, member balances, or partner invoicing
• Produce audit-defensible reconciliations across source systems, ledger positions, and reporting outputs
Trace transactions end-to-end across loyalty management and in-house systems to verify accurate earn rules, accrual logic, and promotional calculations
• Investigate root causes of transaction integrity issues and partner with system owners to implement upstream fixes
• Identify and document data quality issues, collaborating with Data & Analytics and Tech/Ops teams for resolution
• Design, operate, and continuously improve the recurring points audit programme, including methodology and documentation standards
EXPERIENCE & QUALIFICATIONS
• CA or CPA qualification (or near completion) desirable
• Exposure to external audit or IT General Controls testing (beneficial)
• Background in forensic accounting or fraud investigation (beneficial)
• Tertiary qualification in Accounting, Finance, Commerce, or equivalent
• Familiarity with BI tools (e.g., Power BI) and ERP/ledger systems
• Strong written communication skills with ability to document findings clearly
• Ability to operate independently with strong judgment and accountability
• 5+ years post-qualification experience in financial accounting, audit, or assurance
• Minimum 2 years in roles involving detailed transaction investigation or reconciliation
• Advanced Excel skills including pivot tables, formulas, and large dataset handling
• Experience working with large transactional datasets (hundreds of thousands of rows)
• Comfort leveraging AI while maintaining audit defensibility and professional standards
• Experience in loyalty programs, financial services, or similar environments (desirable)
• Proven ability to trace financial transactions across multiple systems and identify root causes
ABOUT THE BRAND
World360 Rewards (part of Flight Centre Travel Group) is a global loyalty platform that helps brands engage and inspire through unforgettable rewards—from travel experiences to gift cards and more. It’s a smarter way to recognise, motivate, and connect with the people who matter most.
