ABOUT THE OPPORTUNITY
Join our team as a Customer Success Consultant and play a pivotal role in driving client value, growth, and long-term partnerships across a diverse customer portfolio. This is your opportunity to influence customer success strategies, optimise travel programs, and drive measurable business outcomes. You’ll collaborate with internal stakeholders and clients to unlock opportunities, enhance engagement, and maximise profitability. If you thrive in a fast-paced, consultative environment, this role is for you.
KEY RESPONSIBILITIES
• Conduct formal Value Reviews to identify growth and optimisation opportunities within customer travel programs
• Deliver value-add analysis and strategic advice to customers
• Drive sales, implementation, and training of key products and services
• Optimise technology solutions (e.g. Online Booking Tool) to increase engagement
• Influence customer behaviour and drive program compliance and leakage reduction
• Identify and action organic growth opportunities across existing accounts
• Upsell consulting and value-added services to expand revenue
• Build and maintain a strong referral pipeline for the SDR Sales Team
• Develop trusted relationships with internal and external stakeholders
• Capture activity and insights using Salesforce CRM and GONG
• Manage a portfolio of 400+ customers with structured engagement cycles
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
• Travel management company experience (essential)
• Minimum 2 years’ experience in a corporate B2B sales-related role (desirable)
• Experience managing a large and diverse customer portfolio
• Proven ability to articulate product features, benefits, and value propositions
• Demonstrated ability to build trust and rapport quickly with customers
• Experience with Salesforce, Agentport, Power BI, SAP Concur, and M365 suite (desirable)
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