ABOUT THE OPPORTUNITY
Step into a pivotal front-of-house role where you’ll be the first impression of our Johannesburg HQ. As a Receptionist, you’ll create a welcoming, professional environment for visitors, customers, and employees while keeping daily office operations running smoothly. This role is central to collaboration across teams, providing vital support to Employee Relations, SWOT, and the wider business. If you’re organised, people-focused, and thrive in a fast-paced environment, this is your opportunity to shine.
KEY RESPONSIBILITIES
• Maintain the cleanliness, organisation, and professionalism of the front office at all times
• Welcome, receive, and direct clients and visitors efficiently and professionally
• Answer, screen, and transfer incoming telephone calls with excellent telephone etiquette
• Take accurate messages and ensure timely feedback on queries
• Manage incoming and outgoing mail, courier deliveries, and documentation
• Coordinate refreshments for clients and assist with meeting room support
• Handle fax communications, ensuring correct sending and receipt confirmations
• Support compliance officers, Area Leaders, and other teams with administrative tasks
• Assist with office operations including photocopying and general administrative duties
• Manage basement parking allocation
• Order office supplies, groceries, and campus-related items as needed
• Administer uniform orders
• Escalate queries outside of scope to the appropriate teams
• Provide ad-hoc administrative support to Employee Relations and other departments
• Ensure continuity of reception coverage and communicate replacements when required
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
• 1–2 years’ experience in a receptionist, front office, customer service, or administration role
• Experience handling incoming calls and managing visitors professionally
• Proven experience with general office administration, courier and mail management, filing, and record keeping
• Intermediate proficiency in Microsoft Outlook, Teams, Word, and Excel
• Experience coordinating office supplies, refreshments, meeting rooms, and visitor management
• Strong verbal and written communication skills with professional telephone manners
• Ability to multitask, prioritise workload, and work independently in a fast-paced environment
• Matric (required)
