We are looking for Touring Executive (Operations Executive) at Discova Hanoi.
POSITION PURPOSE
To play a fundamental role in successfully running all Discova tours. As a part of Touring Team, Touring Executive is responsible to ensure that all field staff and partners directly involved within a booking execute the operational standards and requirements that will drive the customer satisfaction and productivity.
This will involve the delivery of best-in-class service and memorable local experiences for the customer. Operationally, the role will be responsible for assigning guides, reconfirming reservations, handling operational issues, and continually providing feedback to management on risks and improvements of the ways we operate our products. You have an ardent desire for structure, high organizational skills and love working according to procedures and schedules. You thrive on being meticulous and methodical.
JOB SPECIFICATIONS
1. Guide Assignment and Tour Preparation
- Coordinate guide assignments, transfers, and tour logistics to ensure smooth daily operations.
- Prepare tour documentation and maintain accurate operational information in Tourplan.
- Liaise with internal teams, guides, drivers, and suppliers to deliver seamless tour execution.
2. Customer Service Experience
- Ensure itinerary details and operational arrangements are accurate before tour departure.
- Provide operational support for customer enquiries, complaints, and unexpected incidents, working closely with the Reservations team.
- Resolve service issues promptly to maintain a high-quality customer experience.
3. Business Acument
- Process guide payments and monitor cash advance settlements.
- Review tour costs, resolve pricing discrepancies, and update costing in Tourplan.
- Support tour profitability by ensuring accurate operational costing and budget control.
ESSENTIAL QUALIFICATION AND EXPERIENCE
- Previous experience in tourism or DMC an advantage
- Degree in tourism and hospitality is an advantage
- Fluent in national local language and intermediate to advanced level of written and spoken English
What You Will Enjoy
🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry
🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more
💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development
🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways
🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations
👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age
🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave
💚 Sustainability: We're committed to protecting the environment essential to tourism's future
About Discova
As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click: https://bit.ly/4hEd88H
Get in touch now and Discova a world of possibilities!
