Join us as a Lead Data Analyst and turn loyalty data into powerful insights that drive customer engagement, growth, and commercial impact
ABOUT THE OPPORTUNITY
As the Data & Insights Lead, you will play a critical role in shaping the future of loyalty performance through data, analytics, and actionable insights. You will lead the development and optimisation of a world-class loyalty data asset, helping drive member engagement, acquisition, program performance, and commercial value. Working closely with loyalty, brand, technology, and data teams, you will influence strategic decision-making and champion a data-first culture across the business. This is an exciting opportunity to lead a high-performing team while delivering innovative analytics solutions that directly impact customer experiences and business outcomes.
KEY RESPONSIBILITIES
- Lead the development and optimisation of a loyalty data ecosystem that supports program growth and member engagement
- Design and deliver reporting frameworks and performance dashboards that provide meaningful insights into loyalty program outcomes
- Report on loyalty KPIs including member lifetime value, earn rates, redemption rates, and program performance metrics
- Collaborate with loyalty, brand leadership, and data teams to align priorities and deliver data-driven outcomes
- Support loyalty program planning through upfront value estimation and post-execution performance analysis
- Champion advanced analytics and predictive modelling opportunities to optimise loyalty program performance
- Drive data enablement priorities and facilitate execution of data-led use cases
- Promote a culture of performance optimisation and evidence-based decision making across loyalty and customer teams
- Partner with technology teams to identify and implement opportunities for automation and innovation through data
- Lead cross-functional analytics, reporting, and business intelligence initiatives from prioritisation through delivery
- Manage priorities, roadmaps, timelines, and stakeholder expectations to achieve high-quality outcomes
- Build, coach, and develop a team of data analysts and data scientists
- Participate in agile ceremonies, workshops, planning sessions, retrospectives, and communities of practice
- Stay informed on emerging trends and developments relating to customer data and loyalty analytics
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
EXPERIENCE & QUALIFICATIONS
- 5+ years' experience delivering analytics solutions, preferably within retail or customer-facing industries
- Experience working with loyalty programs and customer engagement strategies
- Proficiency in descriptive analytics, SQL, reporting, and Power BI
- Demonstrated success using data and analytics capabilities to generate measurable business value
- Experience with advanced and predictive analytics
- Strong stakeholder engagement, communication, and presentation skills
- Experience leading teams and delivering outcomes through cross-functional collaboration
- Familiarity with agile methodologies and ways of working
- Strong business acumen and customer-centric mindset
- Tertiary qualification in a relevant discipline
ABOUT THE BRAND
World360 Rewards (part of Flight Centre Travel Group) is a global loyalty platform that helps brands engage and inspire through unforgettable rewards—from travel experiences to gift cards and more. It’s a smarter way to recognise, motivate, and connect with the people who matter most.
What you'll Enjoy
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚 Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
#LI-BC1#LI-Onsite
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
