RSA - FCM Support Consultant (Fixed Term)

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Brand: FCM
Work type: Fixed Term Contract
Location: Johannesburg
Categories: Administration

About FCM

FCM is more than just one of the world’s largest travel management companies, with a 24/7 reach in over 100 companies. We’re a movement of over 6,500 changemakers, travel gurus, performance improvers and leaders without limits, on a mission to help the world’s biggest companies move smoother. We’re officially a great place to work, but also a company like no other. Why? Because we thrive on change. We’re fuelled by what we call our alternative mindset. This is FCM, where different happens.

 

ABOUT THE OPPORTUNITY

Join our FCM team as an FCM Support Consultant and play a vital role in ensuring invoicing accuracy, financial compliance, and exceptional customer outcomes. This role sits at the heart of operational excellence, supporting dedicated FCM bookings while helping mitigate risk and maintain robust reporting processes. You'll collaborate with internal teams, suppliers, and customers to resolve payment and billback issues, improve workflow efficiency, and deliver high-quality support. If you thrive on problem-solving, accuracy, and making a meaningful impact behind the scenes, this could be the perfect opportunity for you.
 
KEY RESPONSIBILITIES
  • Manage invoicing activities for dedicated FCM bookings within required turnaround times.
  • Record and invoice transactions accurately from booking.
  • Retrieve tickets and ensure customer documentation is sent correctly.
  • Action or void VPOS transactions on the same day.
  • Flag unfinished bookings to reduce potential write-offs.
  • Reconcile invoices accurately by month-end.
  • Follow up and manage debit and open ledgers.
  • Provide commentary on ledgers older than 30 days.
  • Deliver timely updates and feedback regarding bank reconciliations.
  • Manage unchecked items daily to prevent duplicate invoicing and overstated TTV.
  • Troubleshoot billback failures and implement solutions to improve customer experience.
  • Investigate card declines and work with relevant teams to resolve issues.
  • Complete payment links where hotels do not accept VCC.
  • Report deployment failure cases to Conferma.
  • Collaborate with FCM teams, support functions, leadership, customers, and suppliers.
  • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
  • Matric required.
  • Travel qualification advantageous.
  • RSA citizen.
  • Minimum 2 years' invoicing and/or finance experience.
  • Amadeus experience advantageous.
  • High attention to detail.
  • Experience in troubleshooting.
  • Ability to work within financial processes and procedures.
  • Strong administrative and reconciliation skills.

What's in it for you

  • Flexible/hybrid working model - a mix of remote and office work.
  • Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
  • Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries, you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
  • Fun culture with industry-renowned social events (think quarterly award nights, global conferences, end-of-financial year balls + more).
  • Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)

APPLY NOW!

#LI-LP1#FCM#LI-Onsite

Applications close: South Africa Standard Time

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