About the Opportunity
Are you passionate about product accuracy, systems excellence, and creating seamless customer experiences?
As a Distribution Enablement Specialist within Flight Centre's Global Supply division, you will play a critical role in ensuring land products are accurate, discoverable, and compliant across our distribution systems.
Working closely with internal teams, suppliers, and technology partners, you will help drive operational excellence through quality assurance, process improvement, and system enablement.
This is an exciting opportunity to combine analytical thinking, business process expertise, and stakeholder collaboration to make a meaningful impact on product performance and customer outcomes.
While the preference is for Brisbane, for the right candidate the role may be based in all AU cities with a Flight Centre head office.
What you will do:
- Own hotel and room mapping, as well as Meridian rules and content, ensuring product presentation remains accurate and current
- Monitor scheduled system jobs and conduct product availability checks and audits
- Investigate, escalate, and resolve product and system issues while identifying trends to improve accuracy and performance
- Maintain geolocation mapping, labels, insurance information, visa information, and manufactured product content
- Act as a Subject Matter Expert (SME) for Meridian and related enablement systems
- Support, contribute to, and help implement system enhancements and improvements
- Develop clear business processes, training materials, and user-friendly documentation that simplify complex concepts for stakeholders
- Implement and maintain quality assurance processes to ensure product quality, consistency, and compliance with internal standards and partner expectations
- Collaborate with Distribution, Supply TechOps, Partnerships, Brands, Suppliers, and Vendors to solve problems and support successful business initiatives
- Contribute to achieving Distribution OKRs, KPIs, and operational objectives
- Analyse business requirements and support process improvement initiatives
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
What you will need:
- Minimum 4 years' travel industry experience in distribution, systems, or a related field
- Experience applying business analysis methodologies
- Experience documenting business requirements, business processes, training documentation, and support artifacts
- Degree, certification, or 4+ years' experience in Business Analysis, Project Management, or a related discipline
- Strong problem-solving and analytical capabilities
- Advanced written and verbal communication skills
- Proven ability to build relationships and collaborate across multiple stakeholder groups
What you will Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉 Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY Celebration
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism so as a leading travel group, we have made efforts to create positive outcomes for destinations, communities, and wildlife too
Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.
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