DAY TO DAY YOU WILL...
- Design and implement email marketing campaigns
- Track performance against KPIs and key deliverables
- Monitor and improve website performance and content effectiveness
- Support strategies designed to grow customer numbers and engagement
- Analyse campaign and customer data to support informed marketing decisions
- Work collaboratively with sales teams, external marketing partners, and clients
- Respond to and escalate customer feedback, enquiries, and complaints in a timely manner
- Grow and maintain customer databases through CRM activities and KPI-driven initiative
- Create, monitor, and report on paid performance campaigns across search and social media channels
- Assist in the execution of the brand marketing plan to drive customer acquisition, retention, and growth
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
YOU'LL BE PERFECT IF YOU HAVE...
- 1-3 years of marketing experience
- Excellent written and verbal communication skills
- Completed or currently studying a marketing degree
- Strong time management skills and a customer-focused mindset
- Experience across digital marketing, website content, email marketing, and social media
- Experience using CRM platforms to manage customer databases and performance initiatives
- Strong analytical and reporting skills with the ability to use data to make informed decisions
- Working knowledge of digital marketing channels, including paid search, email marketing, and social media
- A collaborative approach combined with the ability to work autonomously and solve problems independently
What you'll enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
#LI-BC1#LI-Onsite
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
