Groups Travel Manager

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Work type: Full time
Location: New South Wales, Queensland, South Australia, Victoria, Western Australia
Categories: Leisure Travel & Retail, Events & Production, Corporate & Group Travel
Brand: FCM

Are you ready for some variety? - No two days are the same

Use your knowledge of experience in a new way

We understand the need for a flexible work environment

Be the master of your own domain - real ownership, real control

 

About the opportunity

The Group Travel Manager is the face of Group Travel to a large mix of customers. Group Travel Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking. Strong communication and relationship building skills are key to ensuring our high touch customers always receive an exceptional experience.

A Group Travel Manager is an expert in the booking and management of group travel requirements for a broad range of customers including Corporates, Schools and Special Interest groups. Embodying all elements of FCM Meetings and Events, the Group Travel Manager is results-driven and delivers through customer engagement, proactivity, and attention to detail.

  • Expert in all corporate travel product knowledge that delivers the best outcome for the customer & FCM
  • Assist in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
  • Follow company procedures, account guidelines and customer service standards in the area of; sourcing products, quoting, making travel arrangements, ticketing,  ticket exchanges/changes, CRS/GDS productivity.
  • Excellent communicator and professionalism
  • Work as a team member and assist other travel managers as needed in completing all functions related to servicing the client.
  • Maintain favourable working relationships with accounts and all of their company employees
  • Provide solutions to travel related problems clients may have experienced with arrangements
  • Expertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.

All about you:

  • GDS - SABRE 
  • Microsoft Office skills - essential specifically Excel
  • Group booking platforms - VA GSO and Qantas Groups experience is non-essential
  • Event Management Technology - EventsAir/Cvent experience is non-essential
  • Previous groups/MICE experience (3 Years) preferable
  • Previous experience in customer facing roles

Remuneration and benefits:

  • Generous remuneration structure
  • Travel discounts, in-house financial and health services, access to an internal gym
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs
  • OTE $80K plus super 
  • Flexibility work from home 3 days in the office and 2 days from home

If you understand the value of being your client’s travel expert by providing exceptional, tailored customer service, then consider FCM Travel Solutions and apply now!

 

Advertised: AUS Eastern Daylight Time
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