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Purpose of the Business Development Manager role: 

Reports to Sales Director, FCTG Independent

The role of the Business Development Manager (BDM) is focused on new business acquisition. Our BDMs implement strategies and processes to develop relationships with key decision makers in independently owned travel agencies, creating new sales opportunities via means of networking, customer profiling, cold calling, social channels, email, and local marketing/events.  This role is based in Sydney. 

Business Development

• Regularly meet with new leads
• Ensure meaningful customer connections and activity
• Work with marketing team to strengthen with new lead generation
• Acquire new Independent Agents and Agencies in accordance with set targets
• Create credibility and trust through consultative sales, presenting a professional image
• Utilise Salesforce to record customer activity and management of opportunities to maintain data integrity
• Build and leverage networks for opportunity and acquisition, including development relationships with key suppliers and industry bodies, internally within FCTG and from existing agencies - deliver on referral targets

Sales Process

• Identify, co-ordinate and engage stakeholders
• Understand competitor offerings and FCTG Independent’s differentiators
• Negotiate mutually agreeable outcomes whilst optimising margin and profitability
• Qualify customers’ needs, including commercials, product, and service requirements
• Ensure brand standards are upheld and that CVPs and market proposition are clear and persuasive
• Present FCTG Independent products and services in a compelling way to maximise travel spend and profitability

What we're looking for

• Ability to travel when required
• Experience with Salesforce or similar CRM
• Consistent high performance in relation to reaching sales targets
• Understanding of Travel Agency processes and the travel supplier landscape
• Minimum four (4) years in a BDM role within the travel industry, resulting in established strong relationships with independent travel agencies nationally

Let’s get to the good part

• Fantastic package on offer- $95k pa base + super + incentives up to $50k pa
• Paid Parental Leave 
• Access to ongoing training- Individualised Learning & Development pathway options  
• Exclusive retail discounts - accessible via our employee-only portal with 350+ of Australia’s leading retailers
• Travel discounts including family and friends, health and wellness discounts, financial planning advise and more
• Flexibility- Monday to Friday week, 8:30-5:30 (60/40 WFH / Sydney CBD Office)
• Brightness of future - career opportunities in a network of brands and businesses across the globe- we promote from within   
• Corporate health discounts - access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.   
• Social team building events and the opportunity to qualify for Global Gathering (Las Vegas 2022)   
• Sustainability - The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment, visit our CSR Page.

Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals. Our spirit of egalitarianism, irreverence and ownership defines the way we behave. These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way.

Sound like a good fit for you? Apply now.