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Senior Regional Account Manager

About the opportunity:

An exciting opportunity has arisen to join FCM as a Senior Regional Account Manager in Mexico City.

This position will be the main strategic contact for the client, maintaining an excellent long-term commercial relationship, seeking the client's profitability in the corporate travel business and increasing FCM's sales at LATAM level.

The successful candidate will maintain the regional client portfolio in optimal conditions while identifying areas of improvement to increase client profitability through the implementation of FCM products and services.  To collaborate and work as a team with all areas of FCM at a global level to achieve business objectives. Accounts under your supervision will be at the "A, AA, AAA and Top Accounts" level.

Who we are:

Successful, hard-working, fun, and dynamic is how Flight Centre Travel Group describes its culture. We look for smart, savvy individuals – innovative creative people who bring a real passion to their work. We value our people and reward them with a supportive work environment and a real career path. If you can relate to our culture, then this is an opportunity you won’t want to miss!

At the very core of our operations is a passion and drive to share the love of travel and to open up the world for those who want to see.

Key Responsibilities:

• Comply with the KPI's for RAM.

• Key regional point of contact between FCM and CLIENT

• Coordinate the support of other FCM resources, including but not limited to different functions such as Online and Offline service delivery teams, technology solutions, information services and business consulting, to maximize the client's return on investment.

• Maintain constant coordination and communication with global and local account managers to align with business plan, travel goals and objectives and performance tracking for each client.
• Identify the CLIENT's business travel goals and objectives for the region.
• Regular coordination and communication with all local sectors in the region.
• Monitor and report on costs, service performance, customer satisfaction, trends, and savings opportunities for the region.
• Service level monitoring and regional scorecard sharing.
• Follow-up with local sectors on service performance or issues, leading the development of action plans to address areas requiring improvement.
• Perform benchmarking among accounts to identify best practices to generate recommendations for clients.
• Conduct regional quarterly review meetings
  • Travel Spending Analysis: Identify air/hotel savings opportunities
  • Evaluate service class and other performance metrics in relation to travel program compliance objectives
  • Business Plan Discussion and follow-up
• Provide strategic support based on an ongoing assessment of CLIENT travel data and an informed understanding of our business objectives.
• Introduce new and updated products and services that will enhance the CLIENT’s program and further reduce our operating costs.
• Suggest Business Intelligence reports that best suit the CLIENT's requirements.
• Provide orientation materials to travelers (electronic welcome kits and/or webinars) to introduce them to the CLIENT's travel program, travel policy and cost savings initiatives.
• Data hierarchy process to align and consolidate local/regional/global data, ensure that information is shared with a reporting analyst in order to pursue data consistency

• Monitor SLA compliance.
• Identify areas of opportunity and incidents and generate an action plan with the areas involved to improve the quality of service for internal and external customers.
• Perform account mapping (CFO, Admin, Sales, Purchasing, HR, etc.)
• Present Account Reviews highlighting areas of opportunity for the company and FCM.
• Generation of information for clients.
• Position all FCM technology tools, OBT's, Hub, SAM, FCM Secure.
• Keep customer information updated in LightHouse, Contract, Client Handbook, Agreements, etc.
• 100% of activities recorded in LightHouse.
• Renegotiation of economic conditions with customers in their contracts.
• Renewal of supplier agreements with the client.
• Keep customer (Global, Local), supplier and FCM LATAM communication channels in top condition.

Position Requirements:

• Bachelor's Degree in Business Administration in Tourism or Similar
• 5+ years’ experience in account management
• 5+ years’ experience in the travel industry is preferred

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• A career, not a job: We offer genuine opportunities for people to grow and evolve.
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures programs supporting nominated charities through Workplace Giving, Volunteering and Fundraising. 

If this sounds like the opportunity you have been waiting for and you would like to be part of our award-winning culture then APPLY NOW. 

Location – Mexico City

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.