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Content Manager

We are looking for someone who succeeds in a dynamic, fast-paced environment to join our team as a Content Manager.

As a member of our growing global marketing team, you will be researching, planning, writing, and editing content pieces for our leisure brands aligned to their customer insights & brand guidelines across a variety of mediums.  As the voice of our leisure brands, you will work closely with the brand managers and campaign coordinators to brainstorm ideas, create concepts, and develop messaging.

Who we are: 

At the very core of our operations is a passion and drive to share the love of travel and to open up the world for those who want to see.

Who you are:

• You’re a grammar geek who knows your way around a proper sentence. Demonstrates good written and verbal communication skills. Listens well and shares information.
• Have a working knowledge of principles of SEO
• Have a thorough understanding of the landscape of social media channels and best practices in social media advertising, content creation, community management, email marketing, and web copy.
• Able to juggle several responsibilities and multiple conflicting timelines. Consistently be on the lookout for new channels and ways to engage with our customers, while keeping the primary business objectives in mind.
• A quick learner who will gain an understanding of the high-level ins and outs of the Flight Centre Travel Group business to provide accurate and timely customer responses.
• Can gather and evaluate data/information from various sources and turns it into something meaningful, to assess risk and inform decisions.

Key Responsibilities

• Ensure the best-in-class content production around all the topics, relevant to our customers and our product
• Collaborate cross-department with marketing, design, and organic teams to plan and develop all content, style, and layouts. Additionally, liaise with global content writers to ensure brand consistency
• Develop content calendar in line with national marketing calendar to create, approve, post, and report on all social commitments for campaign partners across all Flight Centre Travel Group Canada brands
• Use content management systems along with social and website data to analyze website traffic and users’ engagement metrics. Effectively and accurately measure and report monthly on multiple KPIs and the ROI of all channels and use that data to continually improve future campaigns and various initiatives.
• Provide digital thought leadership and unique strategies for all of Flight Centre Canada's social media channels, including Facebook, Twitter, Instagram, Pinterest, and YouTube.
• Work closely with our National Campaigns Manager to create, approve, post, and report on all social commitments for campaign partners

Position Requirements:

• Post-secondary education in a related field, or a satisfactory combination of education and relevant experience
• 2+ years’ experience in content management, social media, general marketing, or related discipline
• Experience writing across a range of different formats, in particular, experience across blogs, landing pages, ad copy, and email content will be strongly regarded.
• A high level of personal organization and the ability to take ownership and manage projects with many moving parts.
• Proficiency in Sprinklr (or similar social management platform), Facebook Power Editor/Business Manager, Twitter Ads, Pinterest Advertising, Google Analytics, WordPress, an existing understanding of SEO best practices, and Microsoft Excel
• Foundational knowledge of leveraging core SEO concepts (keyword research, metadata, etc.) to improve organic channel performance through content is an asset.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a remote or hybrid work structure with access to content resources across the globe!
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• A career, not a job: We offer genuine opportunities for people to grow and evolve.
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures programs supporting nominated charities through Workplace Giving, Volunteering, and Fundraising. 

Benefits Include:

• Travel perks/discounts. 
• Health & Wellness Programs and Employee Financial Wellness Services 
• Generous paid-time-off policy  
• Diversity & Inclusion initiatives 
• Benefits include vision, medical, and dental 
• Employee Assistance Program 
• RRSP with matching
• Employee Share Plan 
• Ongoing training and professional development 

If this sounds like the opportunity you have been waiting for and you would like to be part of our award-winning culture then APPLY NOW. 

Location – Remote, Canada

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only applicants who provide a writing sample will be considered and, only those selected to continue in the process will be contacted.

Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca