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About the Opportunity:

The Travel Consultant is a customer focused, service driven individual, who understands the importance of outstanding customer service. Your primary purpose will be to provide exceptional service and support to our customers, as well as, making confident recommendations to our customers, who are retail travel agents.  You'll also need to keep up to date with the latest product trends and offerings, ultimately providing agents with the resources to make the booking for their customers.

Responsibilities:

• Maintain and book air, hotel, and sightseeing reservations
• Provide support for GOGO’s booking engine
• Sell the full range of travel products that GOGO offers
• Provide unparalleled destination product knowledge
• Deliver and maintain a high level of customer service and satisfaction
• Problem solving and customer resolution
• Achievement of financial results and KPI's

Skills Required:

• Strong communication skills
• Exceptional Customer Service
• Excellent Time Management
• Team Player
• Organized and detail oriented
• Ability to multi-task

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts, Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy 
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• 401K program
• Employee Share Plan
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
• Employee giving program
• Annual Charity Trip
• Office Environmental Program
• 1 Volunteer Day per Calendar Year

Important information about our application process:

Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

Location: Remote, US

Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.