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Global Land Supply (GLS) Market Manager - Montvale, New Jersey

About this job

Work with Contracting Managers in the delivery and support of the GLS product strategy with a key focus on strengthening commercial acumen, travel procurement experience and knowledge.  

Objectives

• Ensuring that GLS direct product is competitive against our 3rd Party and marketplace competitors through manual competitiveness checks, procurement of all rate types and referencing relevant data sets to make informed decisions.
• Speed to market
• Ensure best available rates for GLS Direct suppliers
• Maintain current connections
• Manage new connections in conjunction with Connectivity Team
• Leveraging off available datasets, relationship with Contracting Managers and the cultivation of supplier relationships, work with Platinum & Gold partners to craft tactical offers to assist in driving volume and TTV
• Read and analyse data to identify commercial opportunities
• Develop and maintain strong supplier relationships
• Confidently pitch propositions, backed by supporting rationale and data
• Support Contracting Managers with Day to Day operational tasks for Silver contracted suppliers
• Triage Market Manager queue
• Liaise with Contracting Managers for issues that require escalation
• Follow defined escalation processes
• Liaise with suppliers in line with service level agreement
• Provide feedback to wider business around barriers to competitiveness, escalating issues and offering viable problem-solving strategies backed by examples, tests and research
• Escalating technical issues resulting in barriers to competitiveness
• Raising new issues backed by examples
• Designing and articulating workarounds to common issues

Key Competencies

• Provide outstanding service internal business partners and external customers
• Focus on customer needs & results
• Understands key business drivers for their Area and contributes to success
• Company/product knowledge
• Foster open communication & listen actively
• Practices information sharing
• Demonstrates a belief in FCL philosophies and values
• Identifies and understands issues, problems and opportunities
• Compares data from different sources to draw conclusions
• Makes difficult decisions when required
• Ability to Prioritize and self-manage workstack

Skills & Capabilities

• Develop structured approach and framework for resolving key business problems
• Apply problem-solving frameworks and use appropriate analytical tools
• Present clear recommendations to Product Managers
• Seek input from stakeholders and respond to stakeholder queries  
• Clearly communicate business outcomes with stakeholders
• Demonstrate detailed knowledge of travel industry and Flight Centre business
• Extensive wholesale experience
• Monitor supplier performance on a regular basis
• Identify, communicate and manage resolution of issues with suppliers
• Manage suppliers across multiple geographies and cultural environments
• Computer literate (Calypso, MS Office)
• Able to learn new systems quickly
• Knowledge of Hotelhub, Gimmonix, Helio desirable but not essential as training will be provided

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy 
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• 401k program with partial match
• Employee Share Plan
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
• Employee giving program
• Annual Charity Trip
• Office Environmental Program
• 1 Volunteer Day per Calendar Year

Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Location – Montvale, New Jersey

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

** Please advise your leader prior to applying **

Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.