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Airport Concierge

• Do you thrive off providing friendly, first-class customer service?
• Do you love the thrill to work under pressure to deliver the sales target and deadline driven?
• Are you a fantastic communicator across cultures and ready to be the face and Voice of Discova?

Then we want to hear from you!

About the Opportunity:

We are seeking an Airport Concierge to join our family in Bali. The Airport Concierge is the first person our customer sees and plays an instrumental role in creating a positive customer experience. The airport concierge must ensure that guests are met on arrival at the airport and seen off on departure in a warm, sincere, and upbeat manner.

They must also ensure a smooth transition to Drivers, handle operational issues, and continually provide feedback on risks and improvements to our operations team. 

Key responsibilities:

• Ensure an amazing Meet and Greet experience at airports through punctuality, personalized service, and professional appearance in Discova-branded materials.
• Complete arrival and departure customer reports and submit them to Operations daily.
• Ensure Welcome Information is provided to customers, and that contact info is retrieved from any customers without an IDS Host. 
• Organizes all banners for private and concierge services throughout the day 
• Ensures that services with specific amenities are identified and that the amenities are ready for the passenger’s arrival time (including specific food and beverage, car seats, disabled services, etc.) 
• Keeps track of Actual Flight arrival and departure times.  
• Effectively cooperate with Drivers, Guides and Fleet Team to ensure smooth airport operations and overall service improvements. 

A full job description, including further key responsibilities, will be shared with interested applicants.

Essential Qualifications and Experience

• Fluent in national local language and English
• Experience working in in-destination airport logistics is an advantage 

Skills and Attributes

• Excellent communication skills
• Sales-oriented with a strong customer care focus
• Close high attention to detail
• Excellent problem-solver
• Willing to travel on business when required. 
• Personally, aligned with Discova’s company purpose and values.
• Proficient with Microsoft Office applications and Discova’s systems would be an advantage

About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!