RSA - Cape Town Corporate Consultant
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Job no: 513054
Work type: Full time
Location: Cape Town Southern suburbs
Categories: Corporate & Group Travel
Brand: Flight Centre Travel Group
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General Information
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Job title:
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Corporate Travel Consultant (Cape Town)
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Purpose:
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To provide personalized business travel management and boutique service to our clients through multi-level relationships and our industry expertise.
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Primary duties and responsibilities (KRAs)
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1. Customer experience:
- Drive a customer service mentality by delivering on the brand CVP’s
- You will be responsible for the customer experience from quoting, booking, finance, queries, and complaint handling
- Ensure enquiries are actioned as per agreed SLA.
- Quarterly client reviews and visits
- Consult with client and identify additional opportunities (iCRM)
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2. Systems and processes:
- Adhere to One Best Way finance process and procedures
- Manage client payment including invoicing and statements
- Assist your colleagues with their portfolios where necessary
- Attend all conferences and team meetings.
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3. Sales Ability :
- Follow the one best way sales process
- Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards
- Sales orientated and can work towards targets, commission and incentives
- Achieve monthly targets
- Sales ability, drive brand initiatives for greater customer engagement & retention
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Hierarchy:
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Assistant Team Leader, Team Leader, Area Leader, GM
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Key communication and relationships:
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Internal:
Corporate Traveller Travel Managers, Business Development Manager Teams; Sales Team Leaders; National Sales Leader; Area Leaders; Travel Managers; KAMs; Operations, Support Teams and General Manager
External:
Customers; Suppliers
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Job Requirements
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Education and qualification:
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Minimum requirements
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Added advantage
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Matric
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Relevant Tertiary qualification, e.g. Travel qualification
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Experience:
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- Minimum 3 - 5 years working in the travel industry
- Senior consultant – preferable
- Amadeus – Preferable
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Other:
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Location:
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As per business needs
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Travelling:
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Domestic and International as per business needs
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Office hours:
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As per business needs
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Additional:
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Own transport essential
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Functional / job-related
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Competency
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Proficiency required
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Basic
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Intermediate
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Advanced
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Work Independently
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3
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Customer centric
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Work in a changing environment
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Embrace company philosophies, values & change
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Microsoft Office – Latest version
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GDS Experience
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3
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Mid back office system experience
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Other / soft skills
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Competency
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Proficiency required
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Basic
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Intermediate
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Advanced
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Systematic
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Confident
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Time Management skills
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Disciplined to follow through
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Self-driven
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Self-Managed
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Flexible / Adaptable
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Ambitious
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Interpersonal skills
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Passionate
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Persistence / Resilience
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Written and verbal communication skills
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Advertised: South Africa Standard Time
Applications close:
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