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Melon Online Fulfillment Agent

Corporate Traveler is proud to celebrate a stellar performance in the World Travel Awards' program after being named the World's Leading Travel Management Company.

The Role:

The Melon Online Fulfillment Team Member will work to expand Corporate Traveler’s online service offering our newly owned on-line platform, Melon, for our US business.

This dedicated team is an integral part of the success of Melon and has a front row seat, participating in the overall strategic digital efforts for FCTG SME brand, Corporate Traveler.

You will be responsible for assisting customers, primarily through chat. You will become an expert on the product and help customers navigate through features, triage general questions/emergency assistance, and escalate complex needs to dedicated day teams. The goal is to ensure a seamless experience from start to finish for our customers as we continue to introduce our very own on-line platform to market!

If you get excited about delighting customers, educating our clients on a new product, and helping us build out a memorable and intelligent chat experience at every turn, this is the role for you!

What You Will Need:

• At least 3 months with FCTG and has Sabre Experience
• A proven track record for success and willingness to take on new challenges
• An interest in driving the technological advancement of the SME business
• Change champion; ability to adapt quickly to evolving needs of the customer, business, and market.
• To provide the first line of technical and travel support for melon customers by responding to all initial chat conversations within strict SLA
• Triaging general questions/needs and identifying situations for escalation to product support and/or a dedicated day travel manager.
• Ensure a seamless customer experience and in cases of escalation a warm handover
• A fantastic listener with endless patience and high empathy
• Impeccable written communication skills
• Dexterity to translate complex issues and into simple messages
• Customer Focused and driven to provide an impeccable experience for your client
• Positive Attitude with a hunger for knowledge
• High attention to detail
• Must have the ability to effectively multi-task and work with multiple platforms
• Candidates should possess decisive and successful problem-solving skills. 
• Able to work under pressure
• Partnership in collaborating with cross functional teams to drive success
• Geography and international destination knowledge is a plus

A typical schedule will include a 40 hour work week with various shifts - flexibility is a MUST.

Benefits Include: 

• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services 
• Generous paid-time off policy  
• Diversity & Inclusion initiatives 
• Benefits including vision, medical, and dental 
• Employee Assistance Program 
• 401k program with partial match 
• Employee Share Plan 
• Ongoing training and professional development 

Location: Remote, US

Important information about our application process:

Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW. 

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. 

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!