Customer Success Consultant - Perth WA

Apply now Job no: 513145
Work type: Full time
Location: Western Australia
Categories: Corporate & Group Travel, Business Development
Brand: Corporate Traveller

About Corporate Traveller

Corporate Traveller is the only travel management corporation in Australia dedicated to SME businesses. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to dominate the SME market, making the end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. 

About the Opportunity

The purpose of the Customer Success Consultant (CSC) is to optimise, grow and maximise program health for customers within a team, village or state.

The CSC will drive change for a customer which results in account profitability, with a key focus on identifying growth and value opportunities within their portfolio. You will also assist in the retention of all customers within a team, village or state.

What You Will Be Doing:

  • Conducting formal Value Reviews of the customers' travel program to identify opportunities for improvement and growth
  • Provide value add analysis and advice to customers
  • Sales, implementation and training of key products and services to maximise growth and revenue for FCTG
  • Optimisation of key technology products including the Online Booking Tool, to ensure maximum customer engagement
  • Communicate and drive change into client business, drive program compliance and provide strategy on capturing leakage
  • Identify opportunities for organic growth of existing client base
  • Identify opportunities to upsell consulting services and value added services
  • Create a referral pipeline for the Inside Sales Team
  • Build relationships with key internal and external stakeholders to maximise retention
  • Use Salesforce CRM to capture all activity

What You Will Need:

  • Travel industry experience preferred
  • Min 2 years in a role with corporate B2B sales responsibilities
  • Experience in managing a large variety and volume of customers 
  • Ability to articulate features and benefits to customer about products, services and value proposition. 
  • Demonstrated ability to build trust and rapport quickly 
  • Salesforce and M365 Product Suite experience desirable 

About the benefits:

To join a world class team, apply today.

Advertised: W. Australia Standard Time
Applications close:

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