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Corporate Assist Customer Care Agent – Remote, Canada

Do you have extensive travel experience in either a retail or corporate setting?
Are you looking for a new challenge?

We are seeking exceptional customer service consultants to join our dynamic team.  You will be responsible for providing round-the-clock personal support for our Leisure and Corporate Clients anywhere in the world.  Key responsibilities are amending flight, accommodation and car hire for travellers originating in Australia, New Zealand and Canada via phone, emails and chat.  Flexibility is a must, you will be required to work a rotating schedule, 365 days a year – hours of operation are from 0700-2200 seven days a week.  

About Flight Centre Travel Group

Flight Centre Travel Group is one of the world’s largest travel agency groups; it has company-owned operations in 23 countries and a corporate travel management network that spans more than 90 countries.  It employs more than 9.000 people globally across various businesses within the group.

What You’ll Need

• Minimum 2 years experience in travel sales
• Advanced knowledge of Sabre/Amadeus required
• Advanced knowledge in calculating additional collection
• Experience in managing customer disputes in a professional manner
• The ability to work across multiple systems simultaneously
• Proven ability to meet Key Performance Indicator targets
• Dispute resolution experience
• Ticketing Knowledge

All About You

• Excellent communication skills
• High attention to detail
• Displays a high degree of integrity and patience
• High degree of problem-solving skills
• Takes ownership of success and failures
• The ability to take on feedback and make adjustments for personal and professional growth

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy 
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
• Employee giving program
• Annual Charity Trip
• Office Environmental Program
• 1 Volunteer Day per Calendar Year

#LI-REMOTE
Location – Remote, Canada

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

This role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

This position may be performed remotely anywhere within Canada in accordance with the company’s Remote and Flexible Work Policy except for the province of PEI

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca