Proposal Content Manager

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

About The Opportunity

FCM Travel is seeking a Proposal Content Manager to join our RFP team, which functions in a fast-paced environment as part of a larger sales operation. This candidate will be responsible for ensuring our content library and all associated documents and information are up-to-date and easily accessible. In addition, this role will help develop processes to streamline the maintenance of proposal- and other sales-related content.

Key Responsibilities

• Manage RFP response content library (Responsive)
• Become the knowledge manager of all FCM products and services for our team
• Establish content management processes to incorporate new responses and/or edits to existing information in Responsive
• Enhance database search functionality by soliciting feedback from end-users and tag as appropriate
• Work with subject matter experts (SMEs), marketing, product development, leadership, and others to develop, update and maintain the library
• Maintain SME list and communicate updates with the team
• Regularly check for expiring content to update or remind SMEs to review, as needed
• Edit content to ensure it meets guidelines:
  • Answers question
  • Is concise and crisp
  • Maintains consistency of voice
  • Reflects FCM branding, style, and formatting
• Become our Responsive SME, add/support training of new users (as appropriate), and assist with complex uploads or other functionality requests as needed
• Manage access to supplemental sales material available via other repositories such as SharePoint, Highspot, and Smartsheet
• Interface with proposal colleagues in other FCM markets worldwide

Experience & Qualifications

• Minimum five years of content management or RFP writing experience – travel industry experience required
• Thorough understanding of RFP processes and drivers of RFP success
• Proactively share best practices with team
• Collaborate with team and consistently communicate updates
• Moderate the new/updated content queue in Responsive
• Technically proficient in RFP database technologies (Responsive a plus), Microsoft Office suite, SharePoint, and Salesforce
• Excellent project management and organizational skills, including the ability to marshal resources, communicate, and manage timelines
• Skilled writer, editor, and proofreader
• Has a high attention to detail
• Analytical and critical thinking skills for understanding complex ideas and then explaining them simply to others in both oral and written formats
• Ability to multi-task and effectively balance priorities
• Ability to take control and manage tasks or projects independently from start to end
• Ability to work in a fast-paced, dynamic environment
• Solutions-driven self-starter who can jump in and support the team during extremely busy periods
• Proactive and flexible

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
•      Diversity Day: paid leave to observe holiday or cultural celebration of your choice 
•      Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
•      DEI education
•      Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising
•      Office Environmental Program
•      Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
•      1 Volunteer Day per Calendar Year

Benefits Include:

• Paid Time Off *
•      Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
•      5 Sick Days accrued per year
•      3 Personal Days
•      1 Diversity Day
•      1 Volunteer Day
•      8 Recognized Holidays
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

#LI-SC1#FCMUS#LI-Onsite

Location – Philadelphia, PA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $90,000 - $100,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com