VIP Corporate Travel Consultant

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Our VIP Corporate Travel Consultants will need to provide a high level of consultation and accuracy during all aspects of the travel experience, including pre-booking consultation, and the reservation process from beginning to end. Candidate must have in-depth travel industry knowledge, exceptional problem-solving skills, while maintaining the highest degree of professionalism and courtesy. 

This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before you begin your role, you will spend three weeks(paid) training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management.  You will also need to offer exceptional customer service to satisfy our business traveler’s needs.

The schedule for this role will include a 40-hour work week with five 8-hour shifts from 3:00 PM to 11:00 PM EST, Monday – Friday.

Key Responsibilities

• Deliver exceptional, personalized service to C-Suite travelers and their administrative staff, establishing strong rapport and ensuring all interactions are handled with professionalism.
• Provide consultative support throughout the booking process, creating unique travel itineraries that meet the specific needs and expectations of high-level executives.
• Keep clients informed of necessary travel documents and health requirements for international travel.
• Complete all reservations accurately and in a timely manner, including post-trip follow-up and support.
• Strong ability to multitask, handling competing priorities with ease.
• Demonstrate creative thinking and decisive problem-solving skills to provide optimal travel solutions.
• Always maintain an impeccable professional demeanor, adapting to changes and exceeding customer expectations.
• Meet goal expectations in productivity, customer experience, and service levels, as measured by performance metrics.
• Help cultivate a safe, inclusive, and accessible work environment for team members of all backgrounds including people who are racialized, have disabilities (invisible or visible), require faith accommodations, and/or are LGBTQ2+
• Do your part to encourage an inclusive and accessible work environment for all Flighties, regardless of age, gender, disability, ethnicity, faith, and LGBTQ+ identity
• Participate in maintaining an inclusive and accessible work environment for all Flighties, regardless of their identities and lived experiences
• Help to foster an inclusive and accessible team environment for all Flighties, regardless of their identities and cultural backgrounds

Experience & Qualifications

• 3+ years of recent experience as a VIP or Executive Agent
• 5+ years of specialized experience in high-end customer service within the travel industry, delivering exceptional, proactive service to C-level executives and high-profile clients.
• Expert in managing complex and time-sensitive travel requests with precision, ensuring seamless travel experiences tailored to the unique needs of VIP clients.
• Skilled in building long-term relationships with elite clientele by proactively gathering and retaining travel preferences, while handling bespoke requests with the utmost professionalism and discretion.
• In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance.
• Excellent communication skills, both written and verbal, across multiple channels to keep clients informed and reassured throughout the travel process.
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
• Comfortable and experienced using Microsoft Office Suite (Excel, Outlook, Teams), travel booking tools (Concur, Deem) and various communication tools.
• Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel.
• Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements.
• Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings.
• A polished and professional demeanor when interacting with clients and colleagues.
• The capacity to make quick and effective decisions to resolve travel-related issues promptly.
• Self-motivated with the ability to work independently and manage tasks successfully