We are Activ. We are Customer Driven, Listen Loudly, we Dare to Try and Deliver on Promises. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.

If you’re looking for an opportunity where you can really make a difference and our Values resonate with yours, then come join us!

We offer generous benefits such as: - 

• Salary-sacrificing options up to $18,550 to increase your take-home pay
• Options for work-life balance
• Training through Activ’s RTO
• Various staff benefits from our corporate partners
• Employee assistance and wellbeing program
• Free health hotline with unlimited 24x7 confidential health advice for yourself and your adult family members
• Up to 4 weeks of purchased leave available for full time employees
• An accepting and open environment to work and thrive in while giving back to the community

About the role

Activ Pathways is a commercially driven Registered Training Organisation (RTO) dedicated to delivering quality training services across Western Australia. Our mission is to broaden our impact within the wider WA community, with a specific emphasis on external growth and revenue. We are committed to ensuring compliance with relevant legislation, VET funding, regulatory standards, and new business ventures.

We are seeking a Customer Service and Administration Officer who will deliver exceptional customer service to all RTO stakeholders, including staff, customers, and students. This role upholds a student-centric focus in all communications, interactions, and administrative processes to build the RTO brand and confidence. The successful candidate will support the RTO teams in efficient administrative processes, ensuring compliance with funding and regulatory bodies, and fostering a collaborative team environment.

A typical day in the role may look like……

• Providing clear and comprehensive responses to inquiries, offering guidance and support to meet customer and student needs.
• Maintaining accurate and up-to-date records of enrolment inquiries along with student data in VETrak and other RTO systems
• Responding promptly and managing follow-ups with potential students, providing relevant information to support enrolments.
• Manage incoming RTO queries, including the central RTO mailbox, ensuring timely responses.
• Assist with compliance requirements and financial activities.

The ideal candidate will have: -

• Minimum 2 years of experience in an administrative or customer service role, preferably in an educational or RTO setting.
• Empathy and a genuine commitment to student success.
• Strong digital skills and adaptability to evolving technology.
• Excellent communication, organisational, and time management skills.
• Professional approach to personal accountability and RTO brand maintenance.
• Open-mindedness towards new ways of working and innovative ideas.

Submitting your application is easy, all we need is your current CV and a few questions answered and then one of the team will be in touch. As a part of the recruitment process, you will be required to complete pre-employment screening, including a video interview. All applicants must have the right to work in Australia and be willing to get or already have: -

• National Police Clearance and NDIS Worker Screening Check.
• NDIS Worker Orientation Module

To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment.

Activ reserves the right to remove advertising and/or commence the selection process before the application close date.