We’re Momentum Energy – a power company owned by Hydro Tasmania, Australia’s largest generator of renewable energy. We’re on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we’re nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, even in ways we may not have thought of before.  Please reach out to us about any adjustments or support you may require.

About the role:

The Customer Strategy Lead is accountable for leading the development and evolution of Momentum’s customer strategy and portfolio approach, providing a clear, data‑led view of customer segments, value drivers and strategic priorities.

The role brings together portfolio, margin and customer insight to inform strategic choices, trade‑offs and growth focus areas across the business. It also coordinates critical BAU activities, events and related projects that will have a material impact on performance and commercial outcomes, including Momentum’s annual price variation activity, ensuring a disciplined, learn‑and‑improve approach year on year. The role exists to ensure customer‑led decisions are grounded in evidence, commercially sound and aligned to both short‑term outcomes and long‑term value creation.

• Customer Strategy Leadership: Lead the development and ongoing evolution of Momentum’s customer and growth strategy, including customer segmentation and prioritisation across key customer groups and channels. 
• Portfolio, Margin and Value Analysis: Lead portfolio‑level analysis of customer margin, value and performance to guide strategic choices and trade‑offs. 
• Customer Insight and Segmentation: Develop robust, data‑led customer insights, including segment performance, cohorts and drivers of value. Translate insights into clear recommendations that inform priorities, initiatives and resource allocation. 
• Customer Lens on Change: Continuously monitor customer and market conditions and adjust segmentation, priorities and strategic recommendations accordingly. Provide a customer‑centric lens on change initiatives, regulatory impacts and market dynamics.
• Customer Value Optimisation: Develop insights, recommendations and strategies to improve and optimise customer value across the portfolio, taking both a short‑term performance and long‑term sustainability view.
• Business critical project and change Coordination: Coordinate and lead critical BAU activities, events and related projects that will have a material impact on performance and commercial outcomes, including Momentum’s annual price variation activity, ensuring a disciplined, learn‑and‑improve approach year on year. Where applicable, operate as initiative lead, ensuring activity is well planned, sequenced and governed. Work closely with Consumer Solutions to ensure price variation events are managed in an efficient and timely manner to maximise commercial outcomes.
• Learning and Continuous Improvement: Ensure lessons learned from each price variation cycle are clearly captured and understood. 
• Strategic Influence and Advisory: Act as a trusted advisor to leaders across all teams, providing evidence‑based recommendations that balance customer outcomes, commercial objectives and regulatory expectations.

About you and your experience:

• Experience in customer strategy, portfolio analytics, pricing strategy or commercial analysis in a customer‑facing business.
• Demonstrated experience developing segmentation, customer insights and value analysis to inform strategic decisions.
• Experience coordinating cross‑functional initiatives, ideally including pricing or customer change activity.
• Proven ability to translate complex analysis into clear, practical recommendations for senior leaders. Knowledge, skills and abilities
• Strong analytical and modelling capability or demonstrated ability to interpret and apply complex analysis.
• High commercial acumen with an understanding of margin, value and portfolio trade‑offs.
• Strong problem‑solving capability, with a structured and customer‑focused approach.
• Ability to connect customer insight to strategic choices and operational implications.
• Confidence influencing across multiple teams without direct ownership of execution.
• Clear and disciplined communication skills and strong stakeholder relationship management skills, including the ability to articulate recommendations succinctly, build trust and confidence quickly and gain broad support for data led insights and recommendations.
• Ability to operate effectively in ambiguity and adapt insights as conditions change.

Further information can be found on the attached Position Description:  FINAL - MOM - Customer Strategy Lead - March 2026.pdf

What's in it for you?

You'll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia’s renewable energy transformation.

Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don’t meet all the requirements listed, we strongly encourage you to apply. 

For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us at david.talamelli@momentum.com.au or +61 402 681 632.