Careers at CSPD

About the opportunity:

We are currently seeking an experienced, full-time Head of IT Infrastructure and Operations Platform (Permanent) to lead the strategic direction and delivery of end-user computing, hosting, and network services across the organisation. The Head of IT Infrastructure and Operations Platform is accountable for the delivery of infrastructure and end user support and enabling technology, as well as supporting the delivery and embedding of service management best practice across the organisation. This role is expected to lead the engineering and operations of infrastructure and end user services, including the service desk and support. This role will also be required to support certain out-of-hours emergencies..

Key Accountabilities:

• Defining and executing the Technology Workplan in relation to the IT Infrastructure and Operations Platform – working with the business, and across the technology service functions, to ensure successful delivery of outcomes
• Leading the design, development and implementation of the IT Infrastructure and Operations Platform Roadmap, ensuring that it adheres to the Technology Strategy and Roadmaps of CSPD
• Leading the creation of policies, procedures and guidelines related to the IT Infrastructure and Operations platform services
• Leading the development and implementation of processes for quality assurance and continuous improvement in the execution of infrastructure, end user services and service management processes
• Managing the service lifecycle of infrastructure and end user service systems, from product design and development to deployment, support and ongoing optimisation
• Implementing and enforcing service management best practices to deliver high-quality infrastructure and end user services
• Overseeing the engineering and operations of the infrastructure and end user applications, including network, compute storage, hosting and end user communication solutions and applications
• Overseeing the service desk to deliver exceptional end-user support, promoting efficient resolution and service quality
• Implementing and maintain robust incident recovery protocols to ensure business continuity
• Performing risk management and governance activities for workplace and infrastructure technologies, including tasking mitigating and escalating actions where appropriate
• Supporting change management activities relating to infrastructure and workplace technologies across the business to enable best practices
• Implementing and enforcing processes for efficient asset and configuration management of all infrastructure and workplace technology
• Implementing and managing comprehensive monitoring systems to track performance, identify potential issues, and ensure service availability
• Ensuring the IT Infrastructure and Operations Platform adhere to relevant regulations, security protocols, and CSPD’ s established governance frameworks

Typical experience and qualifications:  

• Collaborating closely with business stakeholders to understand their needs and translate them into effective technology solutions
• Acting as a business partner to organisational leaders, providing insights and recommendations to enhance technology-driven initiatives
• Leading and implementing effective planning and change methodologies for efficient project execution
• Communicating platform updates, milestones, and potential challenges to relevant stakeholders
• Collaborating with other platform leads to ensure a unified and coordinated approach to platform development across the organisation
• Building and leading a high-performing platform team.
• Stakeholder management experience in a complex organisational setting
• Strong negotiation, conflict management and interpersonal skills
• Deep experience in managing an enterprise IT Service Management platform

In return:

• Competitive remuneration
• Salary packaging
• Parental leave
• Flexible work arrangements include a hybrid working model
• Wellbeing programs
• Professional development opportunities 

Interested?

This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including the completion of a National Police Check, retention of a valid Working with Children Check and adoption and compliance with CSPD’s Child Safeguarding Procedures and Code of Conduct When Working with Students and Children. For more information, please visit The Office of The Children’s Guardian here. 

CSPD promotes the safety and wellbeing of Aboriginal and Torres Strait Islander children, and children from culturally and/or linguistically diverse backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.

About us:

At CSPD we are committed to responding to the needs of students in a world that is changing rapidly. With over 5,000 passionate employees located across our primary and secondary schools, we have the intent and the resources to transform the learning and unlock the full potential of each of our 40,000 plus students. We are always on the lookout for top talent to help us achieve our strategic goal of inspiring the future, through quality catholic schooling and by strengthening the professional lives of our employees.

Apply today!