Kent Street, Wynyard
• 9 months Fixed term contract (Parental Leave Cover)
• Hybrid working environment| Location: Kent Street, Wynyard
• Grade 7/8|Starting salary of $110,000 plus superannuation
About the Role
This role is to provide operational support and guidance to the Medical Support Panel (MSP) members and be responsible for leading and implementing the administrative systems and procedures.
Benefits
• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program
Duties
It’s an exciting time at icare where no two days are the same; as a Medical Support Panel Senior Coordinator you will:
• Provide support and guidance to the MSP Coordinators in their day-to-day work, responding to issues which may emerge.
• Provide operational guidance, coordination and process improvement support to the team through leading system development projects and testing.
• Liaise with and influence relevant stakeholders, including Claim Service Providers, medical specialists and team members to ensure that they support the activities of the MSP.
• Undertake quality assurance checks on panel referrals and coordinate the process of gaining additional information required from Claim Service Providers.
• Oversee and provide guidance on triaging of referrals to medical specialists to ensure all matters are handled in a timely manner.
• Manage and oversee particular aspects of MSP activities, including rostering, monitoring panel outcomes, resources, and developing and implementing procedures.
Skills & Experience
• A broad range of experience in leading administrative and support activities
• Confident in liaising with internal and external stakeholders
• Well-developed ability to create appropriate and engaging presentations and documentation
• Highly resilient and adaptable to a dynamic and changing environment
• Demonstrated attention to detail combined with the ability to think analytically
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
Kent Street, Wynyard
• 10 months Fixed term contract (Parental Leave Cover)
• Hybrid working environment| Location: Kent Street, Wynyard
• Grade 7/8|Starting salary of $110,000 plus superannuation
About the Role
This role is to provide operational support and guidance to the Medical Support Panel (MSP) members and be responsible for leading and implementing the administrative systems and procedures.
Benefits
• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program
Duties
It’s an exciting time at icare where no two days are the same; as a Medical Support Panel Senior Coordinator you will:
• Provide support and guidance to the MSP Coordinators in their day-to-day work, responding to issues which may emerge.
• Provide operational guidance, coordination and process improvement support to the team through leading system development projects and testing.
• Liaise with and influence relevant stakeholders, including Claim Service Providers, medical specialists and team members to ensure that they support the activities of the MSP.
• Undertake quality assurance checks on panel referrals and coordinate the process of gaining additional information required from Claim Service Providers.
• Oversee and provide guidance on triaging of referrals to medical specialists to ensure all matters are handled in a timely manner.
• Manage and oversee particular aspects of MSP activities, including rostering, monitoring panel outcomes, resources, and developing and implementing procedures.
Skills & Experience
• A broad range of experience in leading administrative and support activities
• Confident in liaising with internal and external stakeholders
• Well-developed ability to create appropriate and engaging presentations and documentation
• Highly resilient and adaptable to a dynamic and changing environment
• Demonstrated attention to detail combined with the ability to think analytically
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
