Sydney CBD
• Min 10 years of SAP BASIS experience with good exposure on latest SAP Cloud products.
• A minimum of 2 full cycle SAP Implementations.
• Hybrid working environment, offering starting salary of $149,739
About the Role
Provide hands-on technical expertise and support and action a wide range of icare business stakeholders (People, Finance, Information Technology) in relation to both SAP S/4 HANA 2021, Payroll (ECP), and other SAP Cloud products including SAP BTP services.
Essential to have ability to work closely with business and system users to ensure that icare’s technology follows leading industry practice for a solution that must remain legally and technically compliant.
Benefits
• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program
Duties
It’s an exciting time at icare where no two days are the same; as a SAP BASIS Systems Administrator you will:
• Collaborate with peers and internal stakeholders, monitor current claims team performance and ensure that quality assurance and complaint / review processes are effectively managed
• Provide leadership and support for escalated matters and provide advice and guidance to all team leaders on claims insurance matters and provider performance.
• Provide BASIS and technical support for icare’s SAP landscape and all interfaces ensuring that matters are promptly addressed.
• Good exposure on latest SAP Cloud products such as BTP, Cloud identity Services, Work zone, Task Centre, Analytics cloud, Cloud Connector, etc.
• Monitor icare SAP landscape daily identifying and remediating issues as required. This should include SAP health checks of systems and integrations
• Design and implement a change and release management process ensuring that this is fully documented and signed off and that there are controls in place to govern the movement of transport requests.
• Design and implement an SAP security architecture for icare ensuring that segregation of duties is effectively implemented, users have appropriate access given the roles that they perform, that they are not given access to critical profiles and that there are duplicate roles and/or duplicate functions within roles.
• Working experience on SAP maintenance lifecycle, understanding of SAP/Non-SAP interfaces, upstream and downstream systems impact.
• Work with the SAP HEC team to perform all infrastructure related activities including system copies as required. Capture the steps required to do these including post copy health checks.
• Provide technical advice and support to icare finance projects that are in play including proposed solution landscape and environment changes and outages.
• Where required, liaise with SAP vendor teams to address icare SAP landscape issues. Update tickets promptly and monitor progress to ensure that requests are resolved within SLA timeframes.
• Respond to questions and information requests from internal and external auditors in a timely fashion.
• Responsible for effective technical knowledge transfer from Project team during Project Go-Live handover.
• Respond to questions and information requests from internal and external auditors in a timely fashion.
• Strong knowledge on ITIL best practices including ServiceNow change management and Jira agile methodologies
• Excellent understanding of industry standard landscape management practices
• Consider the implications of issues and provide well considered options to internal stakeholders
• Make judgements and decisions in respect to SAP system landscape to ensure the delivery of agreed outcomes for the business.
Skills & Experience
• At least 10 years of strong SAP BASIS experience with good exposure on latest SAP Cloud products including SAP BTP services
• A minimum of 2 full cycle SAP Implementations
• Comprehensive understanding SAP support functions including ITIL practices
• Comfortable to cover both hands on and strategic facets of the technical function
• Strong analytical and problem-solving skills
• Demonstrated ability to write technical documentation
• Ability to manage multiple tasks to deadline without compromising quality
• Excellent verbal and written communication skills
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company
Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.
• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.
If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
