Sydney

• Build and manage effective relationships with key stakeholders
• Access to our Employee Assistance Program
• Hybrid working environment, offering a highly competitive salary.

About the Role

You will be lead a team to ensure the best outcomes for participants/workers. It will involve establishing, coordinating and monitoring community-based supports with a focus on maximizing the participants/workers’ independence, community engagement and community based rehabilitation programs. This role will also act as the initial single point of contact for all participants/workers as they enter the scheme.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards

Duties

It’s an exciting time at icare where no two days are the same; as a Team Leader you will:

• Lead a team to ensure person centred, timely, high quality and cost-effective services are provided to meet participant’s/workers needs and scheme objectives.
• Develop and monitor individuals and lead a team to achieve business outcomes that are aligned to the KPI’s that monitor and measure key areas of the role.  This includes, but is not limited to workforce planning, individual and team workload management.
• Work collaboratively as a member of the regional leadership team by ensuring a consistent delivery of service and facilitating organisational change in alignment with regional initiatives.
• Coordinate the establishment of support by the relevant team member for new participants/workers on a case by case basis. This includes nurturing relationships with participants/workers and their family during their application to the scheme by; providing information/support about the processes and expectations of the scheme, linking families to appropriate community and mainstream supports, building strong collaborative relationships with hospitals and referral partners and ensuring a smooth transition to an appropriate support person.
• Foster a team culture to drive high performance and support the integration of roles within the team to ensure collaborative, evidence based decision-making practices are applied to deliver optimal outcomes to participants/workers and their families, ensuring adherence to protocols.
• Contribute to service improvement strategies and a learning culture by actively collaborating across Care and Community in the design and implementation of internal quality assurance, and continuous improvement systems to drive quality and consistency in decision making.
• Demonstrate, support and facilitate critical reasoning and thinking across a range of complex and/or time sensitive decision-making environments involving participants/workers, internal and external stakeholders in collaboration with internal specialist services and utilisation of resources.
• Manage and resolve frontline complaints or contribute to the resolution of escalated complaints and issues raised by stakeholders.
• Identify and participate in own professional development opportunities to ensure currency of skills and knowledge regarding current evidence and best practice.

Skills & Experience

• Relevant tertiary qualifications in a health or disability discipline
• experience in leading a team and coordinating multiple stakeholders dealing with people and families experiencing serious illness or injuries or disability.
• Critical reasoning skills to ensure a high degree of integrity in the decision-making processes.
• Ability to set clear expectations and engage in difficult conversations in a simple and empathetic manner.
• A current driver’s licence, with the ability to travel.
• Up to date with current Public Health Order requirements
• Current WWCC

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.   We are committed to our people’s development so the people of NSW can thrive.

About the Company

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.