Workers Compensation Business Specialist (Cloud Program Upgrade)

Summary: Contribute to the development of test plans, executing thorough testing across multiple standalone & integrated platforms within the UAT

Location: Sydney CBD

• Fixed Term Contract with icare up till 30^th Oct 2026
• Hybrid working environment, office in Sydney CBD
• Offering starting salary of $129,464

About the Role

Support the SME Leads and internal and external stakeholders to ensure that the business technology systems or processes meet business requirements and user expectations and that changes are ready for deployment. This is achieved by using your WC expertise and operational experience to contribute to the development of test plans and executing thorough testing across multiple standalone and integrated platforms within the UAT Team and stakeholders such as CSPs, internal icare users and Agencies.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same: as Workers Compensation Business Specialist (Cloud Program Upgrade) you will:

• Work collaboratively with product owners (PO’s), subject matter experts (SME’s), developers and QA teams to ensure the impact of any changes are as expected throughout product or process development.
• Ensure operational readiness for the applicable changes by working with training and change management resources to ensure impacts to end users are well understood and communicated to relevant stakeholders in advance of implementation.
• Collaborate with business stakeholders and product owners to understand user requirements and acceptance criteria
• Support the design and documentation of UAT/BAT strategy and testing plan based on business and functional requirements
• Support the design and documentation of test cases based on realistic scenarios, including out-of-scope situations worth testing, to validate the system meets expectations, is fit for purpose, aligned across systems, user friendly and performing as expected
• Coordinate test resources internally and externally as required
• Create test data and execute test cases at various points (E.g. unit tests and end-to end UAT/BAT) for any changes to systems, software or processes impacting end users in (Policy & Billing / Claim) business lines
• Document the test execution and communicate with the developers and PO’s regarding any deviations
• Report any defects when they arise and work with the relevant SME’s and PO’s to triage and assess for next steps
• Track and report on testing progress including defects in conjunction with the technology testing team
• Recommend to Product Owners, Business Owners as to the readiness of the system for acceptance into production
• Work with the relevant SME’s, PO’s and technical teams to achieve the technical and functional acceptance and overall approval
• Support the creation of test-specific status reports throughout the relevant program of work and final test reports to ensure results are well understood by key stakeholders
• Assist in training business users to test and use the application effectively

Skills & Experience

• 5+ years’ experience within the NSW Workers Compensation environment, ideally including executing business processes as an end user in Policy & Billing and/or Claims Management)
• Experience executing business processes on the icare claims and/or policy management platforms (Claim Center and/or Billing Center and Policy Center)
• Highly developed technical skills and ability to learn new technologies quickly
• Highly developed communication skills and collaborative approach to stakeholder management
• Problem solving and analytical skills
• Ability to understand business requirements and translate them into test scenarios
• Experience and knowledge of software development lifecycle and working with developers or ability to upskill quickly

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.   We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve.  Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted

• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.