People Services Consultant-Sydney, CBD

Summary: Dedicated to delivering a positive employee experience through responsive and professional HR administration services.

• Fixed Term Contract – 12 months |Hybrid working environment
• Location: Kent St | Salary from $82,193 + super, plus benefits
• Bring your customer service and administrative skills to icare

About the Role

Our People Services Consultants are at the centre of our people services team to deliver an outstanding experience for our icare employees.  You will  identify opportunities to improve employee experience, workflow processes, customer support services and promote an agile, flexible approach to service delivery and provide timely transactional support.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as People Services Consultant you will:

• Provide consistently high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external vendors in a fast-paced employee services environment.
• Process a range of operational HR transactions across the business accurately and efficiently, referencing employee services knowledge articles to ensure transactions are consistently executed according to requirements.
• Manage end to end administration process of onboarding, offboarding and other employee lifecycle changes.
• Achieve the employee services performance goals for customer satisfaction, efficiency and effectiveness.

Skills & Experience

• Excellent customer service, organisational skills and high attention to detail
• Intermediate level of proficiency in Microsoft Office
• Strong written and verbal communication to internal and external stakeholders
• Experience in supporting human resources activities, SuccessFactors, Service Now

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.   We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.