Sydney CBD

• Extensive stakeholder management experience in Government and/or Insurance
• Experience leading technology initiatives with a keen business lens
• Permanent Role| Hybrid working | starting salary of $ 149739 base

About the Role

Manage the relationship between Digital & Transformation and the business to ensure technology and business alignment. The role is responsible for supporting D&T and business lines in the development of the strategic roadmap enabling the delivery of transformational change and facilitating the identification and prioritisation of business lines technology, digital and reporting requirements. This role is also responsible for ensuring business lines are aware of the D&T Strategy, direction & roadmap and are appropriately aligned.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a D&T Business Partner you will:

• Collaborate with peers and internal stakeholders, monitor current claims team performance and ensure that quality assurance and complaint / review processes are effectively manage
• Own the business relationship between the Digital & Transformation function and business units by acting as the key engagement point for all queries.
• Work with Senior Leaders across the business to support Business Lines with input into business planning to ensure technology capabilities & constraints are understood and factored into plans.
• Assist Business Lines translate business plans into requirements and identify potential opportunities and gaps
• Act as the central liaison point to assist Business Lines with the identification/triage of technology, digital and reporting requirements, understanding appropriate delivery channels and supporting the prioritisation of initiatives.
• Ensure a shared understanding of the roadmap to prompt discussions, clear roadblocks, and highlight resource demand
• Collaborate with and influence a wide range of stakeholders to ensure product alignment and identification of cross-delivery dependencies.
• Work collaboratively with the business and other stakeholders to understand and communicate their needs
• Support Business lines with the understanding of system capabilities, workflow and business processes to reduce duplication and rework.
• Assist Digital & Transformation to understand business requirements through the provision of business context and understanding the Business Lines’ current and future objectives.

Skills & Experience

• Relevant degree qualifications, e.g. allied health or business
• Experience in relationship management in Business Technology across all stakeholder levels
• Experiencing in managing projects or leading initiatives in a technology setting
• Well-developed coordination and problem-solving skills
• Advanced communication (written & verbal) skills
• Experience in Insurance and Care industry, in policy and or Claims
• Understanding and experience in core system technologies, including Guidewire, Fineos, Salesforce, Digital and/or document management

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.