Sydney CBD

• Full time – Permanent Opportunity as a Senior Business Analyst with icare
• Hybrid working environment, office in Sydney CBD
• Offering starting salary of $125,693

About the Role

The Senior Business Analyst role assists the Strategic Partnering and Performance team to analyse, refine, and build processes and solutions to support day to day activities within the team.

As a Senior BA there is also an expectation that all system and manual workflows are viewed through a continuous improvement lens and where there is opportunity to reduce risk or waste that it be raised with the relevant program or reporting manager.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Senior Business Analyst you will:

• Undertake analysis on current, and proposed processes and data to support the development of the business requirements
• Guide and consult during business requirements workshops with key business stakeholders, process/data mapping and documentation to enable system design/build
• Assist reporting or program managers to build scope, requirements, map delivery timelines, then track completion and progress
• Critically review business processes, identify risks, issues and impacts
• Provide independent and high-level advice and analysis to business leaders on opportunities for process re-engineering
• Facilitate changes through the provision of well-researched analysis and information to the business and by ensuring that the requirements for change are clearly identified.
• Assist in implementation and testing of the system based and manual solutions
• Assisting in preparing a range of project related documents, including status updates and reports
• Provide an informed fact-base to assist with prioritisation of initiatives based on business needs and Those we Serve
• Serving as a liaison between project stakeholders and end users
• Monitor and document post implementation problems and determine impact assessment

Skills & Experience

• A broad range of experience in business analysis, preferably within the Guidewire or claims management environments.
• Experience in implementing understanding and optimising claims management platforms.
• Strong excel skills
• Good understanding of JIRA, Confluence and Qlik is highly beneficial
• Good understanding of Information Security in a complex environment.
• Relevant tertiary education, or equivalent knowledge and skills acquired through extensive practical experience.
• Highly developed quantitative and qualitative analytical skills.
• Interpersonal and consultative skills.
• Strong facilitation skills.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve.  Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.