Parramatta

• Permanent role
• Parramatta, 3 days per week
• Salary from $113,574 + super

About the Role

Provide advice and deliver crucial insurance coverage to homeowners in the event a contractor is unable to honour their commitments due to insolvency, death, disappearance or the licence suspension of builders.

Provides the best customer experience to homeowners whilst achieving the Home Building Compensation Fund (HBCF) objectives

Provides support and guidance to fellow team members to assist their development

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• icare day – access to an extra day’s leave
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Senior Claims Officer you will:

• Develop strong customer relationships and provide a high level of customer service.
• Manage Home Building Compensation Fund (HBCF) claims end to end with adherence to HBCF service standards, company guidelines and delegated authority.
• Be responsible for making quality decisions on complex, high value claims whilst providing timely, high quality customer service for both homeowners and HBCF
• Build and develop external business relationships.
• Provide accurate and complete information that is consistent and easy to understand including options about any claim, entitlements, obligations and responsibilities.
• Work with the team by sharing information, knowledge and resources to achieve the best possible outcomes for all
• Attend client meetings where necessary

Skills & Experience

• Minimum four (4) years experience in Home Warranty (preferable) or other lines of insurance such as  personal injury, life insurance, workers compensation working end to end on large loss claims management
• Understanding of State legislation and regulatory framework
• Strong level of interpersonal skills with an ability and desire to work as part of a team
• Advanced computer skills (Microsoft Office – Word/ Excel)

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.   We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted

• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.