Sydney CBD

• Pivotal support role in icare’s Stakeholder Relations and Policy Team
• Key contact for regulatory stakeholders
• Monitor regulatory deliverables, collate and distribute information and advice and assist with team reporting.

About the Role

Provides a range of communication support activities including reporting, streamlining team processes, as well as administrative services that support the efficient and effective delivery of services within the Stakeholder Relations and Policy, and Regulatory Affairs teams. This includes monitoring deliverables and due dates across the team, receiving and managing responses to inquiries and reviews through inbox triage, supporting the preparation of responses to stakeholders, research, maintaining accurate records, designing & writing team reports, refining team processes and forums to optimize team efficiency and helping to draft correspondence to regulators and other stakeholders when needed. This role is a key contributor to the successful delivery of strong regulatory, policy and stakeholder engagement for icare. 

Benefits

• Hybrid working environment, offering a highly competitive salary
• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards

Duties

It’s an exciting time at icare where no two days are the same; as icare’s Stakeholder & Regulatory Specialist  you will:

• Act as a key point of contact for stakeholders and ensure timely resolution of escalated queries 
• Monitor regulatory deliverables and due dates, and provide follow-up activities as needed.
• Collate and distribute information, advice and escalate where necessary to the appropriate person for resolution or technical advice.
• Prepare team reports for internal distribution, including undertaking research and collating of information where required.
• Leverage technology to deliver optimally efficient and effective team processes.
• Support the preparation of regulatory responses and notes through working with the business to ensure responses are appropriate and relevant for the regulator.
• Manage and maintain accurate records and record information systems
• Prepare and manage the timely provision of high quality urgent or sensitive documents
• Support the Head of Regulatory Affairs, and General Manager of Stakeholder Relations and Policy by proactively managing files and background materials on matters of current regulatory significance.
• Manage and contribute to the development and streamlining of guidelines and systems for handling correspondence and briefing services
• Observe principles of diplomacy and confidentiality in relation to all material handled
• Manage responses to inquiries and reviews through inbox triage, supporting the preparation of responses to stakeholders, research, and drafting correspondence to regulators and other stakeholders when needed.
• Provide timely and flexible support to the Stakeholder Relations & Policy, and Regulatory Affairs teams with administrative tasks and other adhoc duties with little supervision across a variety of areas including monitoring & triaging the team mailbox, scheduling meetings, taking minutes and actions from meetings, tracking & ensuring follow up on team actions, deliverables and due dates, receiving inquiries and documenting key engagements.

Skills & Experience

• Some understanding of the research associated with legislation and legal precedents.
• High level of organisational skills and ability to manage time frames and due dates.
• Document management skills and strong ability to use systems and applications.
• A range of experience in providing administrative support.
• Paralegal or legal secretariat experience preferred (but not essential).

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Organisation

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.