Job Specifics

For this role it is essential to have a full driver's licence and access to a car. 

What is great about the role?

Our Caerphilly Homelessness Support service goes a long way in helping to tackle homelessness by giving opportunities to street homeless people who feel like there is no other option for them. This is a dynamic role where you will be out and about most of the time delivering the essential support needed to help people who have been placed in temporary, supported accommodation.

This is also a highly rewarding role where you can make a positive difference to someone’s life by finding them somewhere to live as well as supporting them to engage with external services and agencies that can provide them with the much-needed support they require.

Day to Day Duties:

As a Floating Support Worker your day will consist of:

• Managing your own caseload
• Traveling to the people we support’s temporary accommodation or public place
• Engaging and interacting with the people we support to establish goals to work towards
• Providing support around finances, health, welfare benefits, housing options and tenancy management skills
• Working with external agencies and signposting the people we support to the appropriate services suited to their needs, specifically treatment and mental health services

Our aim is to ensure we equip these individuals with the knowledge and tools they need to manage their home independently. This is a challenging role, and you will be faced with complex behaviours and needs. You will work directly with individuals who are currently within temporary accommodation. You will be responsible for carrying out housing and support assessments, and to work closely with individuals to ensure resettlement, including tenancy support and any on-going support as appropriate to individual needs.

You will work with a range of different personalities and behaviours so you will need to be able to adapt your approach to engage with a diverse cliental as well as be committed to and have a clear understanding of the organisations and agencies you can work with to best support them.

Who we are looking for:

Please demonstrate in your application form how you:

• Have knowledge of housing related support and benefit systems
• Have good organisation, IT and record keeping skills  
• Can work part of a team and on an individual basis
• Deal with difficult situations
• Have good listening skills

To be a great Support Worker, you need energy, enthusiasm, integrity and to treat people with dignity and respect. You need to be reliable because people are depending on you. You also need to be a great communicator, both verbally and in writing and have basic IT and numerical skills.

You don’t always need previous experience or qualifications. A good understanding of housing related support and welfare benefits, or awareness of issues faced by people at risk of homelessness would be useful in the role. 

Pobl Benefits

• 26 days holiday, pro rata entitlement plus Bank holidays  
• Pension scheme 
• Sick Pay  
• Mileage is paid at 45p per mile
• Enhanced DBS which we will pay for.
• Colleague Referral Scheme (£250 per referral) 
• Time for Talking – a free counselling service 
• Health Cash Plan 
• Savings Scheme
• Long Service Awards
• Electric Vehicle Lease Schemes 
• Cycle to work scheme 
• Eyecare plan 
• Give as You Earn charity donation scheme 
• Training and progression opportunities

FREDIE 

At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.  

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact support.talent@poblgroup.co.uk or 0300 3735262 

What do you need to do now?   

If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now.  We would love to hear from you so please apply now to start your Pobl journey.

Further information on the role can also be found on the Job Description.