It is essential that the successful candidate holds a valid driver’s license, has access to a car, and holds relevant business insurance.

What’s great about the role?
Our Newport-based services provide housing-related support to people who are struggling to maintain their tenancy, are at risk of homelessness, or are currently experiencing homelessness. We work with individuals from a variety of backgrounds, providing tailored support to help them overcome challenges and achieve their goals. Our aim is to prevent homelessness and empower people to manage their homes independently.

Key Responsibilities:

• Provide housing-related support to help customers take on and sustain tenancies, empowering them to participate fully in their communities.
• Visit customers, offering information, advice, and practical help at every stage of their resettlement.
• Work closely with other agencies and professionals to ensure customers’ support needs are met.

Other duties include:

• Supporting customers with issues that may threaten their tenancy, including health, wellbeing, budgeting, benefits, and household management.
• Delivering sensitive, tailored support, respecting customers’ choices and privacy.
• Motivating and encouraging customers to develop life and social skills and participate in the community.
• Liaising with and signposting to external agencies (e.g., Social Services, Health Services, Probation).
• Completing administrative tasks, including risk assessments, needs assessments, and support plans.
• Monitoring customer outcomes in line with HSG requirements.
• Maintaining confidentiality and adhering to Pobl Group’s policies and procedures.

Who Are We Looking For?
You’ll be a positive role model, committed to achieving great outcomes for those you support. You’ll demonstrate leadership, enthusiasm, flexibility, commitment, confidence, reliability, and a proactive, conscientious approach.

Skills & Abilities:

• Relate to disadvantaged and marginalized individuals.
• Work effectively both independently and as part of a team.
• Advise and support in a crisis with minimal supervision.
• Record information accurately and concisely.
• Manage your own workload and empower customers.
• Build relationships and foster joint working with other agencies.
• Input information into IT systems.

Knowledge:

• Strong communication, liaison, and negotiation skills.
• Understanding of housing systems and relevant legislation.

Pobl Benefits

• Salary: £24,531.00
• Contract Type: Permanent 37hrs
• Shift Pattern: Predominantly working between Monday to Friday, 9am to 6pm but flexibility is required to meet the needs of our customers
• Requirements: A driver’s licence and access to a vehicle is essential for this role.
• For this role you will require an Enhanced DBS check, which we pay for.
• 26 days (pro rata) holiday entitlement plus Bank holidays 
• Pension scheme 
• Sick Pay 
• Bespoke learning pathway with the support from an experienced Learning and Development team 
• Internal Progression 
• Wellbeing and psychological support  
• Time for Talk service 
• 45p per mile

 FREDIE 

At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.  

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, support.talent@poblgroup.co.uk  or 0300 3735262.

What do you need to do now?   

If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We occasionally close a vacancy before the end date as we actively review our applications and will sometimes progress to interview very quickly, we would love to hear from you so please apply now to start your Pobl journey.

Further information on the role can also be found on the Job Description.