What is great about the role?

• A unique opportunity- Be part of the very first team of Retrofit Advisors, shaping how this important role is delivered.
• Meaningful work- Directly support residents to understand and benefit from improvements that make their homes more comfortable and energy efficient.
• A people first focus- This role is about listening, building trust, and making complex information clear and accessible.
• Skill development- Whether you bring customer service or technical experience, we’ll support you to grow in both areas.
• Team support- With three new roles, you’ll join a small team starting this journey together, learning from and supporting each other.
• Future focused- Work on projects that contribute to tackling climate change and creating sustainable communities.

Where does this role fit in?

As a Resident Liaison Officer (Retrofit Advisor), you will:

• Be the main point of contact for residents before, during, and after retrofit work in their homes.
• Work closely with the Asset Management, Housing Management, and Project Delivery teams.
• Support residents with clear explanations of what is happening, when, and how it may affect them.
• Provide practical guidance on how to get the most from new energy systems (like solar panels, batteries, or heating upgrades).
• Help identify and support residents who may need extra assistance during the process.
• Monitor resident feedback and environmental data to ensure projects deliver the best results.
• Contribute ideas to improve how we deliver retrofit projects in the future.

You will not manage a team but will play a central part in making sure projects run smoothly and residents feel confident every step of the way.

What skills and experience do you need?

We are looking for individuals with customer service experience, strong communication skills, and the ability to support residents with different needs. You’ll need to be organised, proactive, and it is essential that you complete PAS 2035 Retrofit Advisor training within a reasonable timeframe. A full driving licence and access to a car are required.

This role suits someone who enjoys helping people, explaining technical information clearly, and working on sustainability projects. Experience in energy, retrofit, or construction is helpful but not essential, as full training will be provided, including the required PAS 2035 certification.

What are the pay and benefits? 

• These roles salary are £36,575 for a 37 hour, full time, fixed term 18 month position.
• Base locations: Swansea, Newport, or Cardiff
• Coverage area includes Chepstow, Haverfordwest, South Powys, and surrounding communities
• We offer flexible working policies – this role is a hybrid role. You’ll spend time out on site, engaging with communities and making a real impact
• A Basic DBS is required for the role which we pay for.
• 26 days holiday entitlement plus Bank holidays , rising to 30 days with length of service
• Mileage is paid at 45p per mile
• Pension scheme 
• Sick Pay  
• Colleague Referral Scheme (£250 per referral) 
• Time for Talking – a free counselling service 
• Health Cash Plan 
• Savings Scheme 
• Electric Vehicle Lease Schemes 
• Cycle to work and Electric Car scheme 
• Eyecare plan 
• Give as You Earn charity donation scheme  
• Gym and shopping discounts 
• Training and progression opportunities

What’s FREDIE? 

At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.  

How do you apply?  

If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. Our application process is an up to date CV & we ask a question around your motivation, skills & experience for the role, along with a few contact details so that we can get back in touch with you.

We’re hiring for three roles based across Swansea, Newport, and Cardiff. When applying, you will be asked to tick your preferred base location. Your patch coverage will be determined by your chosen base. We cover from Chepstow to Haverfordwest, South Powys, and everything in between.

Interviews will be held during the week commencing 22nd September, and you will be invited to attend either in Newport or Swansea.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact group.talent@poblgroup.co.uk or 0300 3735262

Who are Pobl Group?

Pobl Group is a leading housing and community focused organisation providing homes, support, and services across Wales. We are committed to improving the lives of our residents, promoting sustainability, and creating thriving communities. Recently, we merged with Linc, bringing together two organisations with shared values and a strong focus on delivering high quality housing, innovative services, and excellent customer care.