What is great about the role?

• Exciting growth – Join a thriving team as we expand our services to better support our customers.
• Make an impact – Your role will directly contribute to delivering excellent service and maintaining homes for our customers.
• Supportive team – Work with experienced professionals who are committed to creating a positive and inclusive work environment.

Where does this role fit in?

As a Repairs Scheduler, you’ll be a key part of our Pobl Trades team, ensuring our responsive repairs service runs smoothly. You’ll be planning and coordinating work for our skilled engineers, making sure jobs are scheduled efficiently and completed on time. Your role is key in helping us maintain high standards of service and customer satisfaction.

You’ll also be the first point of contact for repairs queries, working closely with customers, engineers, and stakeholders to find the best solutions. Your ability to stay organised and communicate effectively will help us provide an outstanding service to the communities we support.

Essential:

• Planning & Scheduling: Experience in planning, scheduling, or coordinating
• IT Skills: Confident using Word, Excel, and Outlook to manage schedules and communication.
• Communication: Strong verbal and written communication skills with a professional telephone manner.
• Organisation & Multitasking: Ability to manage multiple priorities in a fast paced environment.
• Problem-Solving: Quick thinking with the ability to resolve issues independently and as part of a team.
• Understanding of KPIs: Awareness of Key Performance Indicators (KPIs) and how they drive service improvements.
• Driving Licence: A full UK driving licence and access to a vehicle

What are the pay and benefits? 

• This is a permanent role for 40 hours per week. The salary for this role is £27,810
• Working days are predominately Monday to Friday days or you have the opportunity to work compressed hours on a 9 day fortnight.
• Base is either Swansea or Cwmbran and there is an expectation for regular time to be spent on site in the office.
• 26 days holiday entitlement plus Bank holidays , rising to 30 days with length of service
• The successful candidate will need a basic DBS check in place, which we pay for.
• Pension scheme 
• Sick Pay
• Colleague Referral Scheme (£250 per referral)
• Uniform
• Time for Talking – a free counselling service 
• Health Cash Plan 
• Savings Scheme 
• Cycle to work and Electric Vehicle Lease Schemes 
• Eyecare plan 
• Give as You Earn charity donation scheme 
• Gym and shopping discounts 

What’s FREDIE? 

At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.  

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact group.talent@poblgroup.co.uk or 0300 3735262

How do you apply?  

If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up-to-date CV, short/ focussed cover letter along with a few contact details so that we can get back in touch with you. Our interview process will consist of two stages:

1. First Stage: A 30 minute Teams call on 24^th or 26^th March

2. Second Stage: Selected candidates will be invited to attend an in person interview which will involve a panel interview week commencing 31^st March in either our Swansea or Cwmbran office

Please note that progression to the second stage will depend on the outcome of the first stage

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact group.talent@poblgroup.co.uk or 0300 3735262

Who are Pobl Group?  

Pobl Group is a leading provider of housing, care, and support services across Wales. We are committed to creating positive change in our communities by providing quality homes and services that people want and value. Having recently merged with Linc Cymru, the wider Pobl group is responsible for managing over 24,000 homes across Wales and will be investing £100 million, creating 3000 new homes in Wales over the next 5 years.

Pobl repairs are the Operational Delivery team within Pobl who currently turn around over 1,000 Empty Homes, install over 1,000 planned kitchen and bathroom upgrades and will manage over 55,000 reactive repairs each year. With exciting plans to grow our team in the coming months, we will continue to work closely with our many partner organisations to achieve much more than we could alone. We also listen to our colleagues and our customers to deliver innovative local services that make a difference to the communities that we serve.