What’s great about the role?

At Pobl, our customers are at the heart of everything we do. As an Area Neighbourhood Housing Manager, you’ll lead a dedicated team to provide high quality, customer focused housing management services. You’ll play a key role in supporting our communities, ensuring our customers have safe, secure homes and can sustain their tenancies. This is an exciting opportunity to make a real impact, working with internal teams and external partners to enhance neighbourhoods and tackle tenancy issues effectively.

Where does this role fit in?

This role sits within our Housing Operations team and reports to the Head of Housing Operations. You’ll manage a team of Neighbourhood Housing Managers and an Anti-Social Behaviour (ASB) specialist, who ensures that tenancy breaches are managed effectively. Your work will directly support Pobl’s commitment to place-based leadership, helping to create thriving, inclusive communities. The role covers a range of tenures including general needs, extra care and intermediate and a variety of housing management functions including lettings, neighbour disputes, ASB cases, tenancy management, and estate inspections.

What skills and experience do you need?

We’re looking for someone who is passionate about people, inclusion, and community development. Key skills and experience include:

• Experience leading and managing teams.
• Experience of managing and setting budgets.
• Knowledge of tenancy and estate management services.
• A strong track record of delivering customer-focused services.
• The ability to develop effective relationships with external agencies, councillors, and MPs.
• A problem-solving mindset and the ability to manage complex cases.
• Strong communication skills and the ability to handle challenging situations with empathy.
• A commitment to equality, diversity, and inclusion.
• The ability to balance priorities, make data-informed decisions, and inspire a team.

A relevant professional qualification would be beneficial, but more importantly, we value real world experience and a passion for making a difference.

What are the pay and benefits?  

• The salary for this role is £49,460 and is 37 hours per week.
• We have 1 x Full time and a permanent position and 1 x fixed term post (18 month).  Secondments will be considered for internal applicants.
• The posts will cover the Caerphilly and Cardiff Neighbourhood teams and allocation of the roles to each area i.e. fixed term or permanent will be decided during the recruitment process.
• 26 days holiday entitlement plus Bank holidays , rising to 30 days with length of service
• Working days are predominately Monday to Friday days, we have a blended and flexible approach to the work we deliver. The role will include working closely with the local community and engaging with customers within this area; as such you will be expected to be present with your teams in these areas as required.
• Base location at our Cardiff or Newport offices dependent on the team you manage.
• It is essential for the successful candidate to have a full drivers licence and access to a car
• Mileage paid at 45 per mile
• The role requires a basic DBS which we pay for.
• Pension scheme 
• Sick Pay  
• Colleague Referral Scheme (£250 per referral) 
• Time for Talking – a free counselling service 
• Health Cash Plan 
• Savings Scheme 
• Electric Vehicle Lease Schemes 
• Long service awards
• Cycle to work scheme 
• Eyecare plan 
• Give as You Earn charity donation scheme  
• Gym and shopping discounts 
• Training and progression opportunities 

What’s FREDIE?  

At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.    

How do you apply?  

If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up-to-date CV, short/ focused cover letter sharing your motivation, skills and experience for the role along with a few contact details so that we can get back in touch with you.

As part of the application we will ask you to choose which role you will be interested in. Advert closes on 23^rd March and invites to initial interview will be sent on 24^th March.

Our interview process will consist of two stages:

1. First Stage: A 20-minute Teams call on 27^th March

Invite to interviews will be sent on 28^th March for the second stage.

2. Second Stage: Selected candidates will be invited to attend an in person interview which will involve a task and panel interview on 3^rd, 4^th or 7th April in Cardiff

Please note that progression to the second stage will depend on the outcome of the first stage

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact group.talent@poblgroup.co.uk or  0300 3735262 

Who are Pobl Group?

At Pobl Group, we're a dynamic and community focused organisation dedicated to enhancing lives and building strong, vibrant communities. Our values of Positive, Connected, and Considerate guide everything we do. As a member of our team, you'll be part of a larger mission to make a positive impact on people's lives.