Customer Service Advisor 

£27,963 per annum 

37 hours per week, agile working, excellent work life balance 

Linc Head Office, Newport Road, Cardiff, CF24 1GG 

The opportunity: 

Do you love to talk and listen?  Can you provide outstanding customer service, housing and repair advice in a fast-paced environment?  If so, we may have just the job for you.  

Our friendly customer contact team are on the hunt for a new colleague. Linc is a housing association with a big ambition.  We want to create an environment where everyone flourishes.   

As our Customer Services Adviser you’ll be providing super service to our customers on the phone or digitally, as our first point of contact, as well as providing vital administration support to our housing teams to allow them to provide brilliant services across 10 local authority areas.   

There couldn’t be a better time to join us at Linc, as we transform our services through our creative modernisation programme.  We are a growing business, so there are lots of opportunities to develop a career in housing with us. 

What we need from you: 

• A passion for delivering great customer service – our customers are at the heart of everything we do. We are looking for someone who can go above and beyond to meet and exceed the needs of our tenants and customers. 

• A positive, can-do attitude. You’ll need to be warm, friendly, and our values will sing to you which are to be passionate, ambitious and respectful. 

• You will need to be able to work with a variety of IT systems, communicate well, and enjoy working as part of a busy team. 

• We’d love to recruit a Welsh speaking colleague to this post; however, this is not an essential, and don’t let that put you off applying. 

What we will offer in return:   

• Wellbeing support 

• Dedicated learning and development team  

• Free DBS & parking onsite 

• 26 days annual leave per year plus 8 bank holidays 

• Excellent work life balance  

• Agile working  

• Perkbox discounts  

Interview process

Applications close 29th June

Assessments sent: 30th June

Assessment deadline: 1st July

15 min telephone interview: 3rd & 4th July

Face to face interview: w/c 7th July

What’s it like to work at Linc? 

Linc are passionate, ambitious, and respectful. We take pride in everything we do; we are creating a happier, healthier Wales. 

We are creating an environment for people to flourish; we offer training, support, and career opportunities. 

We offer great work life balance, competitive salaries, excellent benefits, wellbeing support and much more! 

Our customers are at the heart of everything we do, so in one word – working at Linc is rewarding. 

What’s next? 

Please click apply and complete our short application. The advert will close at 23:45 on Sunday 29th June 2025. We reserve the right to close the advert before this date once we are in receipt of sufficient applications.