Jobs and Careers

Student Administration Officer

(Exams, Results, Progression and Graduation) 

• Provide expert advice to academic areas and students to ensure smooth exam operations
• Full Time, Fixed Term backfill position until April 2026
• Based in Hobart or Launceston

 About the opportunity

Student Services and Operations is looking for an experienced Student Administration Officer to join their team on a fixed term basis to cover an internal staff secondment.

With the role based in either Hobart or Launceston, you will provide service excellence and timely advice to our students and stakeholders in a pivotal and multi-functional area of the division.

As our new Student Administration Officer, you will support the Manager Student Administration and the Business Lead (Exams, Results, Progression and Graduation) with day-to-day operations and administrative tasks, and work collaboratively with other members of the Student Administration team.

Your day will be varied, with tasks including developing and maintaining exam timetables, rostering and management of casual exam supervisors, managing exam material and space requirements, assisting with the processing of student results, and providing support for academic progress and graduation tasks.

This position requires flexibility and the ability to think on the spot, particularly during main exam periods when additional hours are required.

What you’ll do:

• Plan, organise, setup and deliver on-campus exams in Hobart / Launceston throughout the year across a range of venues.
• Develop and maintain professional relationships with supervising staff and stakeholders; troubleshoot exam venue, requirement, and schedule issues to ensure positive outcomes for students and the University.
• Perform a range of administrative functions, including responding to student and staff enquiries, administering exams, and identifying opportunities for process improvement.
• Provide support for the Results, Progression, and Graduation functions of the team, including ensuring that results are recorded, processed and uploaded in a timely, accurate and secure manner, process requests for review of academic decisions and changes of assessment, and securely generate student documents including academic transcripts and completion letters.

­What we’re looking for:

• Exceptional administrative and organisational skills, with the ability to prioritise and manage overlapping priorities, tasks, and deadlines.
• Attention to detail; strong problem-solving skills and the ability to identify and deliver timely solutions to process and venue related issues as they arise.
• Strong communication, interpersonal and stakeholder liaison skills; demonstrated experience working independently and within a team environment to deliver outcomes on time and to a high degree of quality.
• Demonstrated experience in the interpretation and compliance with rules and regulations, and in developing recommendations to improve procedures.
• Strong technical skills and the ability to troubleshoot and develop process improvements with experience in student management systems within a higher education environment, or similar.

 Salary details

Appointment to this role will be at HEO 5 and will have a total remuneration package of up to $102,190 comprising base salary within the range of $78,210 to $87,342 plus 17% superannuation.

How to Apply

• This vacancy is being advertised internally only in the first instance to current staff.
• In submitting your application, you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application.
• To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience.  You do not need to separately address the success profile criteria.
• For further information about this position, please contact Chris Dillon, Manager Student Administration on Christopher.Dillon@utas.edu.au or 03 62268591.
• Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process.
• Please refer to the attached Position Description Below for full details.

 Position Description - 500996 - Student Administration Officer (ERPG).pdf

Applications close Sunday, 27 April 2025, 11.55pm

To be eligible for this position, you are required to have Australian or New Zealand citizenship, permanent residency or a current valid visa that allows you to fulfil the requirements of this role.