Vacancies

Customer Service Officer

• Provide excellent face to face customer service to students and staff
• Great opportunity to broaden your exposure across both library and student services
• Join a supportive team dedicated to delivering quality client services

The role

• Continuing, Full Time
• Level 4 - $73,230 to $79,494 pa (plus 17% superannuation)
• Albury-Wodonga

As the Customer Service Officer, you will provide exceptional administrative and library support to University staff and students. You will be the first point of contact at front counter and virtual service points and will provide timely and customer focused service.

About you

• Excellent interpersonal, written and communication skills, including experience in engaging effectively with a diverse audience.
• Excellent organisational skills and demonstrated ability to manage multiple tasks simultaneously and prioritise competing deadlines.
• Tech savvy skills with capability to learn new applications and emerging technologies.

About us

We are a university deeply connected to the land and people of our regions. Reflecting the spirit of regional Australia, we embody resilience, authenticity, and a commitment to collaboration. We cultivate well-rounded, forward-thinking individuals who contribute to the growth and prosperity of their communities. The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University – our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities – to develop and spread wisdom to make the world a better place. Leveraging advanced technology, we flourish as a cohesive yet geographically dispersed community, actively engaging and collaborating with individuals across Australia and globally.

Learn more about the Division of Library Services here.

Visit our website to learn about our great range of employee benefits.

Charles Sturt University is committed to building a diverse workforce as shown through our Athena Swan Bronze Award, our Australian Workplace Equality Index Bronze Award and our membership of a range of diversity focused organisations including Diversity Council Australia and Pride in Diversity. We encourage applications from First Nations people, carers, people from culturally and linguistically diverse backgrounds, people with disability, neurodivergent people, and people of all age groups, genders and sexualities for all roles.

To apply

Click the Apply button and complete your application online, and address the selection criteria in the position description and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Further information

Additional information is available in the position description or by contacting:

David Anderson | Team Leader, Frontline Services (North) and Copyright Officer | danderson@csu.edu.au | Ph: 02 6365 7595

Closing Date: 11pm, 27 August 2025

Advertised: 13 Aug 2025 09:00 AM - AUS Eastern Standard Time
Applications close: 27 Aug 2025 11:00 PM - AUS Eastern Standard Time