At NTUC First Campus, our people are at the heart of everything we do. As a People First organisation, we don’t just offer jobs; we offer fulfilling careers where your well-being and growth are our top priorities.

Join NTUC First Campus, where your career aspirations and personal development are not just recognised but celebrated. Discover a workplace that genuinely cares about you, invests in your growth, and makes every day at work meaningful.

Job Description

• Achieve set enrollment targets and conversion KPIs.
• Manage and support outbound calls to customer who have submitted in their enquiries for enrolment to our childcare centre
• Provide professional customer service using convincing conversational convincing skills
• Advise/counsel parents of prospective students who are considering enrolling in our preschools.
• Support projects in enrolment process refinement, processes flow charts and SOPs
• Assist in providing data regarding enrolment for analysis (conversion/disqualification/decline reasons/lead follow-up).
• Coordinate and conduct facilities tours for parents, partners and others as requested.
• Other related duties as required or assigned.

Job Requirements:

• 1-3 years customer service/sales experience, preferably in the education industry.
• Have at least an ‘A’ Level and above in a related field.
• Have excellent communication skills, with an eye for detail.
• Possess drive and enthusiasm to maximise enrolment opportunities and achieve set performance indicators.
• Good influencing and relationship building skills
• Self-motivated, resourceful and with high level of initiative
• Be able to manage multiple projects/ tasks in a fast-paced, deadline-driven environment.
• Be a strong team player, strong problem-solving and decision-making skills.