Provide professional front-line support, being responsible for answering enquiries and providing accurate information to customers via the phone, email and internet.

• Adherence to shift schedule
• Ensure that calls are answered within 3 rings
• Achieve minimum Call Quality evaluation score of 80%
• Actively up-sell / cross-sell childcare vacancies at alternative centres to parents, waitlisted at popular centres.
• Ensure follow-through actions are carried out according to service standard and established guidelines
• Assist to buddy new staff as a mentor when required
• Offer first call resolution to appease customer/parent when a feedback is raised

REQUIREMENT

• GCE 'O' level holder and above
• Min 2 years relevant experience in handling incoming calls in a contact centre environment.