Responsibilities:

• Enhance customer handling efficiency by resolve customer issues in a timely matter 
• Enhance reply quality and customer satisfaction by minimize customer comebacks due to dissatisfaction
• Independently handle assigned cases, proactively communicate with  internal and external stakeholders. 
• Ensure information accuracy by comply all complaints with internal policies and procedures as well as regulatory standards.
• Ensure remedial action taken from insights of customer
• Be proactive to track customer sentiment on social media channels and drive internal departments to expedite resolution

Requirements: 

• A University Degree, preferably in Customer Service, Public Relations or other relevant disciplines
• Minimum 1-2 years of customer service and / or social media experience
• Proficient in written and spoken English and Chinese (Putonghua and Cantonese)
• Proactive and has an analytical mind
• Positive attitude towards customer service
• Social media savvy with ability to clearly express thoughts and ideas
• Good interpersonal skills
• Computer literacy and presentation skills including Microsoft Word, Excel and Chinese Word processing is a must